Field Operations Manager

Job Title: Field Operations Manager - Community Delivery Programme
Location: London, UK (5 days per week onsite)
Duration: Until 30th April 2026

Are you passionate about logistics and making a positive impact in your community? We are seeking a motivated and experienced Field Operations Manager to lead the delivery and growth of an innovative Community Delivery Programme that connects local charities with those in need.

About the Role:

As Field Operations Manager, you will be responsible for managing the operational delivery of a programme designed to support local communities through the distribution of essential items such as meals and supplies from food banks and non-profit organisations.

You will work closely with charity partners, delivery teams, and internal stakeholders to ensure safety, efficiency, and scalability. This is a hands-on role requiring both data-driven insights and strong interpersonal skills.

Key Responsibilities:

• Evaluate potential charity partners to ensure alignment with operational requirements.
• Lead the onboarding of new partners, implementing systems and standard operating procedures.
• Monitor performance metrics and conduct site audits to maintain high operational standards.
• Develop and drive initiatives focused on safety, quality, and delivery partner experience.
• Serve as the main point of contact for operational issues, ensuring rapid and effective solutions.
• Analyse data to identify trends, solve problems, and recommend improvements.
• Create and maintain documentation, including SOPs and safety guidelines.

What We're Looking For:

• Prior experience in operations, project or programme management.
• Strong Excel skills (including Pivot Tables and VLookUp); SQL knowledge is advantageous.
• Experience using data to drive continuous improvement.
• Proven ability to work cross-functionally and communicate effectively with multiple stakeholders.
• Excellent problem-solving, organisational, and communication skills.
• Experience reporting to senior leadership and driving results independently.

Next steps will be shared with shortlisted candidates by 8th August 2025

Our Client is a FTSE 100, multinational technology company no longer known for just one thing. Their areas of expertise include e-commerce, cloud computing, digital streaming, artificial intelligence, original entertainment the list goes on. Despite being primarily digital, their aim is to be the most customer-centric company in the world.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.