Field Data Center Technician, GFO Tech

Job ID: Amazon Data Services Malaysia Sdn. Bhd.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS Global Field Operations provides the best end-to-end support for AWS products and services in non-traditional environments including Outposts Services and Edge Services. AWS Global Field Ops brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or customer on-premises facility and edge sites. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience.

We are looking for a Field Data Center Operation Technician who is an experienced and highly motivated Data Center Technician to install and support AWS deployments in non-traditional environments. As a Global Field Operation technician, you will maintain and operate the world's largest cloud computing infrastructure across a number of local and remote locations within Malaysia and APJC region.

This is a customer-facing role that requires strong technical, communication, and problem-solving skills. Your activities will include (but not limited to):

BASIC QUALIFICATIONS

• Minimum 3 years of experiences in data center operations or a similar technical environment
• Minimum 2 years hands-on experience with data center equipment and rack installation
• English and Malay language proficiency is required

PREFERRED QUALIFICATIONS

• Experience in a customer-facing role, with the proven ability to manage and effectively communicate expectations to clients
• Proven ability to troubleshoot complex IT problems and identify root causes
• Knowledge of power, cooling, cabling, networking hardware, inventory management, and automation
• Experience working in a program management capacity and/or leading large-scale complex projects
• Proficiency in network operating systems (Cisco IOS, NX-OS, Junos) or industry server/network certifications such as CCNA/CCNP, CompTIA etc

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