Field - Regional Maintenance Manager

Overview

We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it startswith me - we deliver That New Look Feeling for our customers and each other.

The Role

Regional Maintenance Manager

Are you passionate about delivering exceptional facilities management services? We are seeking a dedicated Regional Maintenance Manager to oversee the maintenance and compliance of approximately 330 stores in the Northern half of our estate, including Northern Ireland. In this role, you will ensure a well-maintained and compliant environment for both customers and staff. Your focus will be on providing a customer-centric facilities management service, addressing reactive maintenance needs, and managing minor works projects to primary assets.

What You'll Be Doing

Develop and implement a reactive and preventative maintenance program within budgetary constraints, including:

• Managing expenditure as agreed with your line manager.
• Ensuring value for money through cost checking and quotations.
• Forecasting and reviewing capital and revenue spend.
• Proactively identifying potential risks and high costs.
• Authorising individual repairs and quotes up to £10,000.
• Preparing capex papers for major repairs and projects over £10,000.
• Exploring cost-saving measures while maintaining service standards.
• Interpreting leases and landlord-tenant repair obligations.
• Supporting retail operations by minimising trade-affecting closures and ensuring quick resumption of trading.

Managing Contractors

• Oversee external contractors to ensure stores meet Brand standards and work is completed efficiently within cost and quality parameters.
• Build and maintain partnerships with internal and external business partners.
• Hold regular performance review meetings to ensure targets are met within SLAs.
• Drive strategy and project timelines to ensure projects are completed on schedule and within budget.
• Ensure contractors provide exceptional customer service and high-quality workmanship.
• Plan and manage multiple projects concurrently.
• Continuously monitor and assess contractor performance.
• Identify and resolve standard and complex maintenance issues.
• Ensure compliance with New Look's Asbestos, Code of Conduct, and Health and Safety policies.

Identifying Requisite Works

• Maintain New Look stores to the highest property standards, ensuring compliance with statutory/legal requirements, H&S regulations, Brand standards, core operating procedures, and customer expectations.
• Schedule regular store visits to identify issues and evaluate needs with the Senior Maintenance Manager.
• Compile Maintenance Audits/condition surveys for periodic visibility of issues and long-term risk assessment.
• Monitor and review works to ensure consistent quality and workmanship.
• Understand lease obligations and their implications on required works.
• Identify and resolve standard and complex maintenance issues.
• Ensure all maintenance works comply with current Health and Safety legislation, including RAAC, Control of Asbestos at Work, and CDM Regulations.

Administration

• Liaise with and address issues from monthly Retail and Health & Safety summaries.
• Handle ad hoc correspondence as needed.
• Prepare and assist with plans, contracts, budgets, and other documentation.
• Manage a revenue and capital expenditure budget of approximately £10m across various contractors and disciplines, including the annual HVAC upgrade programme Project "Chilly" and other major projects.
• Address ad hoc correspondence and deal with statutory and landlord repair notices.

Who You Are

• Experienced in managing, influencing, and operating within a multi-client environment.
• Self-motivated and able to work independently or as part of a team to achieve common goals.
• Proactive, resilient, and adaptable.
• Detail-focused and results-oriented.
• Analytical with excellent problem-solving skills and the ability to leverage resources for technical solutions.
• Confident in escalating and communicating issues at all business levels.
• Capable of educating store personnel on maintenance best practices to maximize efficiency and improve customer service.
• Open and transparent communication style, with the ability to listen, influence, and challenge appropriately.
• Accountable for delivering exceptional customer service and building trust and partnerships.
• Strong negotiating and influencing skills.
• Ability to develop and maintain comprehensive relationships, both internally and externally.
• Financial and business acumen to ensure appropriate store investment decisions.
• General understanding of building regulations, H&S regulations, and DDA requirements.
• Excellent verbal and written communication skills.
• Viewed as professional, commercial, courteous, respectful, friendly, approachable, efficient, confident, and knowledgeable.
• Ability to establish strong rapport with store teams, senior field leadership, and head office stakeholders, conveying urgency and concern for issues.
• Strives for continuous improvement and provides feedback to prevent recurring defects in design and construction.

Why New Look?

We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.

We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.

We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.

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