Fast Track Booking Clerk

Fast Track Booking Clerk

The closing date is 29 April 2026

An opportunity has arisen for a self motivated individual, to join the Fast Track booking Team at the Great Western Hospital (Based at Orbital Offices North Swindon). You will have the opportunity to work and train in other areas within Patient Access, gaining essential skills and experience to support ongoing personal development.

This role requires you to have current right to work in the UK which enables you to undertake the role without need of sponsorship. Accordingly, we regret that any application will not be considered if this requirement is not met. Given the current UK immigration requirements this role is not eligible for sponsorship, and it is not possible for the Trust to sponsor applicants for a visa for this role.

Main duties of the job

To provide an excellent, professional and friendly service to patients when booking their Outpatient appointments, booking first appointments in accordance to national Referral to Treatment guidance and Trust policy on fair access to appointments for patients, including administering direct booking e referral appointments. Ensuring that the administration associated with the patient appointment is completed accurately and in a timely manner, and follows Trust and departmental policies and procedures.

Job responsibilities

• Following the daily departmental rota, provide Fast Track telephone coverage for all incoming calls regarding patient appointments, handling enquiries for all specialties as necessary.
• Using waiting lists, on hold reports and other tracking reports, book Fast Track appointments ensuring all clinic letters are sent out as soon as appointments are made, using the direct mailing service, and following guidance in the Elective Access, Booking and Choice Policy.
• Negotiate outpatient appointments with patients offering them a choice of dates and time, whilst also adhering to clinical team requirements, e.g. correct clinician or length of time for the appointment, in line with the Trusts Elective Access, Booking and Choice Policy and departmental Standard Operating Procedures.
• Adopt good customer care practice to provide a high quality service for users of the Fast Track Service, acting as point of contact for enquiries from patients, staff and any external agencies, e.g. GPs, nursing homes and relatives. This will include using tact or persuasive skills or where there may be barriers to understanding.

Qualifications

• GCSE 3 or above including Maths and English
• NVQ 2 or equivalent in relevant subject or equivalent experience and knowledge gained within a reception, booking or administration role
• Willingness to undertake NHS specific IT system training including Medway clinic template maintenance, casenote tracking, patient transport system
• ECDL qualification or other formal IT training / qualification
• Use of internet and intranet

Experience

• Evidence of significant administrative experience within a customer focused environment
• Frontline customer care
• Worked in an area specialising in healthcare appointment making
• Experience of working in an Outpatient Dept
• Organisational awareness of NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.