Fashion Boutique Manager

At Glassworks London, we are seeking a Boutique Retail Store Manager to oversee daily operations for a single store, lead a team, and drive sales and customer experience.

Responsibilities

• Leading by example on the shop floor, providing excellent customer service and styling advice.
• Managing your team, brand/store environment standards and store operations to achieve daily/weekly/monthly targets while ensuring outstanding customer service and satisfaction scores.
• Managing your team including regular meetings, personal development plans/appraisals, and commission/contest rewards and corrective action processes in conjunction with Human Resources.
• Recruiting and delivering new staff training/onboarding process and continued staff training for new information/procedures.
• Driving the store sales targets/KPIs and managing the team and operations to achieve excellent store performance marks in monthly management reviews.
• Planning and distributing the staffing schedule keeping labour costs within budget.
• Overseeing the stock delivery, stock transfer and stock room maintenance processes.
• Developing creative strategies (e.g., new product, VM ideas) to maximise store performance.

Required Skills

• 2+ years of retail management experience is preferred but not required, desirably in women's fashion.
• Passion about the Glassworks London brand/products, clear styling ability, and love communicating with people - customers and team members alike.
• A natural ability to identify stand out sales talent, and the drive and maturity to train, develop and manage retail teams.
• A detailed understanding of retail KPIs (revenue, ATV, UPT, profit) and a clear track record of success in previous work experience.
• A clear track record of taking ownership of the performance of your store and team including initiatives that you introduced that drove success.
• IT skills - comfortable using and learning new technologies (Microsoft Excel, POS system, barcoding software, etc.) and able to solve basic technology issues independently.