Family Worker

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

We have almost 200 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.

Bringing together two big organisations is not a small task and it'll take a while to fully integrate our systems, processes and approaches. That's why you will notice the jobs here are still branded 'Humankind'. Next year we'll be fully integrating our recruitment systems but for now they are separate.

Family Worker
Location: Exeter
Contract: Full-time, permanent

Are you passionate about supporting individuals and families affected by drug or alcohol use? Do you want to be part of a compassionate, forward-thinking team helping people build resilience and thrive? If so, we'd love to hear from you.

About the role
We're currently seeking a Family Support Worker to join our dynamic team in Exeter. You'll play a vital role in supporting both adults and families impacted by substance use-helping them to access the care, information, and tools they need to live healthier, more empowered lives.

As a Family Worker, you will be responsible for:

• Work directly with service users and their families both on-site and in the community.
• Provide practical advice, emotional support, and tailored care planning.
• Carry out initial triage, comprehensive assessments, and ongoing case management.
• Collaborate closely with partner agencies including schools, Children's Services, and treatment teams.
• Promote health, wellbeing, and safeguarding for children and families.
• Champion recovery and help reduce the impact of substance use on family life.

About you
We're looking for someone who is:

• Compassionate, motivated, and flexible in approach.
• Experienced in working with vulnerable individuals and families (professional or lived experience welcome).
• Skilled in building relationships, managing caseloads, and supporting multi-agency working.
• Knowledgeable in safeguarding, care planning, and case recording systems.
• Committed to promoting positive change and long-term recovery in communities.

You'll be part of a supportive, values-led team that works across Devon, with opportunities to collaborate with other Family Workers and services.

Ready to apply?
If you're passionate about helping families overcome the challenges of substance use and want to be part of a caring and professional team, we'd love to hear from you.

Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full.

'The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band'

Please read the full Job Description and Person Specification prior to applying for this position.
For full person specifications and job details, please visit this link.

Who are we
Waythrough (formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.
We have almost 200 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.
Bringing together two big organisations is not a small task and it'll take a while to fully integrate our systems, processes and approaches. That's why you will notice the jobs here are still branded 'Humankind'. Next year we'll be fully integrating our recruitment systems but for now they are separate.
Thanks for bearing with us - and don't forget to check out the Waythrough (formerly Humankind) jobs on the Richmond Fellowship and Aquarius job site .

What can Waythrough (formerly Humankind) offer you ️ Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service) Annual leave purchase scheme Enhanced occupational sick pay % Enhanced employer contribution to your workplace pension Death in service benefit ️ Free Will writing Eyecare vouchers ️ Blue light card discount Fantastic learning and development opportunities, including free training courses Work-life balance- flexible working and family friendly policies ️ Happy, Healthy You! - our wellbeing offers for our workforce Employee Assist Programme and WaythroughSupport Networks
Waythrough (formerly Humankind) is an equal opportunities employer

We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at

Salary Period

Salary Period Per Annum

Vacancy Salary Range

DBS Requirement

DBS Requirement Enhanced Adult/Child Barred

Does role require Police/Prison vetting? Not Applicable

Driving licence required for role?

Driving licence required for role? Yes

Applications Close Date

Applications Close Date 08 Aug 2025

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