Family Support Manager (Somerset)

Overview

The Family Support Manager is a key staff role which involves working with families and facilitating support from volunteers recruited from the local church and community.

You would work as part of the South West team which includes Devon, Plymouth, Wiltshire, Dorset, Bristol and Cardiff, and you will need to be able to travel and work predominantly across Somerset, specifically South Somerset and Mendip.

You would be involved from initial referral from Local Authority, through to official completion of Safe Families' support, including risk assessment of a family situation, identifying goals, matching and introducing volunteers, providing on-going mentoring and support to volunteers and assessing when outcomes have been achieved. Your objective is to help support families navigate challenging circumstances through connecting them into local volunteer based, sustainable support.

The role requires experience of working with children, families or other vulnerable groups, and knowledge and application of safeguarding principles and processes. It is an incredibly exciting role where you would have the privilege of seeing how the simplest of actions, often from dedicated volunteers, really can bring hope and transformation to families and care leavers.

Responsibilities

• Work with families and coordinate support from volunteers recruited from the local church and community.
• Engage with referrals from Local Authority and oversee the Safe Families' support process from referral to completion.
• Conduct risk assessments, identify goals, match and introduce volunteers, and provide ongoing mentoring and support to volunteers.
• Assess when outcomes have been achieved and ensure families navigate challenging circumstances through sustainable local volunteer support.

Qualifications

• Experience of working with children, families or other vulnerable groups.
• Knowledge and application of safeguarding principles and processes.

CONTRACT TYPE

This is a permanent contract. Subject to continued partnership funding.

HOURS OF WORK

Part time 0.6 (22 hours 30 minutes)

LOCATION

Home Based (with some travel to a regional office)

HOLIDAY ENTITLEMENT

36 days annual leave allowance (inclusive of bank holidays and Christmas closure), option to purchase additional leave and extra days added to your allowance with length of service. Pro-rated for part time staff.

As you may have already heard, in September 2024 we announced that Safe Families had merged with Home for Good. To find out more about this please visit the link below.

If you have any questions about how this may impact this role, please contact the hiring manager.

Interested in becoming our
Family Support Manager (Somerset)? Have any questions? Please contact Hayley Britton

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Copyright 2026 Safe Families for Children UK includes both Safe Families and Home for Good and is a Registered Charity in England and Wales No. and Registered Charity in Scotland No. SC048207 and Company Limited by Guarantee Registered in England and Wales No The Registered Office is 4 Diamond Court, Kingston Park, Newcastle upon Tyne, NE3 2EN.