Family Service Manager

Family Service Manager

Location: Based within HMP Altcourse, Fazakerley, Liverpool. Salary: £38,000 per year. Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00, with possible evenings, weekends, bank holidays and out of hours on call duties.

We are seeking a Family Service Manager to lead our flagship family service based in HMP Altcourse. This is an ideal opportunity if you are seeking a hands on role within a prison setting, confident in working in complex environments and eager to create meaningful change within punitive systems. You will lead a multidisciplinary team that delivers high quality, therapeutically informed, arts based work with men in prison and their families.

Key Responsibilities

• Line Management throughout the employee lifecycle, embedding a culture of learning, development, reflection, and evaluation.
• Creative leadership of engaging high quality services and interventions that support rehabilitation, reintegration, and culture shifts in systems of power and compliance.
• Manage day to day operational delivery of programmes, the service, and visitors centre.
• Ensure core responsibilities and contractual requirements are fulfilled.
• Strive to ensure excellence and quality in service delivery.

About You

• Previous experience in facilitation of group programmes and/or training to various groups, ideally in a creative setting and within a similar environment.
• Experience of working with and engaging diverse groups of people from varying backgrounds.
• Demonstrable experience in leading a service/team in a similar capacity.
• Ability to provide high quality support and line management to staff.
• Ability to motivate and empower a team to achieve KPI's.
• Ability to promote the service externally to enhance reputation with partner organisations.
• Ability to work flexibly to meet the demands and needs of the service, including providing an on call emergency service when required.
• IT proficiency - the ability to learn and navigate new systems such as case management, Microsoft, ATS, HR systems, and other organisational software.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.

What We Offer

• 25 days (Full time equivalent) annual leave, increasing with length of service.
• Employer pension contribution.
• Eligibility to register with Blue Light discount card.
• Access to discounted tickets for music events, shows, sports and more.
• Reflective practice regular sessions with an external therapist to support mental health and wellbeing at work.
• Training and development, including access to courses, upskilling and progression plans.
• Employee assistance programme, including counselling.
• Life assurance scheme.
• Cycle to work scheme.
• Annual staff awards.
• EDI ambassador programme.

About Social Interest Group

SIG is a not for profit organisation providing thousands of people with good quality support and care in residential, drop in centres, community floating support settings, probation settings, and hospitals across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change and to create healthier, safer, and more inclusive communities.

We encourage applicants from all backgrounds. We conduct an enhanced DBS check for this role and may require additional vetting.