Family Liaison Coordinator (Care Home)

About the company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people's lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK's only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor's Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we've been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed's Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we'd love to hear from you.

About the role

As a Family Liaison Coordinator, you will act as a point of contact between our residents and their families, and the home, by providing support and guidance to them during difficult and challenging times. You will also be required to support the Home Administrator and Hospitality Manager in day to day tasks.

Reports to: Home Manager

Skills and attributes

• Relevant experience working in a similar role in a healthcare setting.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative skills, with the ability to manage multiple priorities.
• Ability to work collaboratively with a diverse range of stakeholders.
• Knowledge and understanding of current healthcare legislation, policies, and procedures.
• A passion for delivering exceptional person-centered care.
• A positive and empathetic approach to working with residents and their families.
• A commitment to continuous professional development and learning.

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.