Family Hub Business Support Assistant

Service & Team

The Together for Families directorate provides support to children and families within the county. Cornwall's Family Hubs support the delivery of services for families, children and young people aged from pre-birth to 19 years old (or up to 25 years for anyone with a Special Educational Needs and Disabilities). The Business Support Team provides reception cover for the Family Hubs across Cornwall and supports the work of the Family Help Service.

Role

We have 2 permanent vacancies for a full-time (37 hours) Business Support Assistant based within the West Family Hubs, supporting the work of the Family Help Service. Family Hubs in the West cover Redruth, Helston, Hayle and Penzance. The main working location will be across Hayle and Helston Family Hubs, however there is an expectation to provide cover within the locality as required. The primary role is to provide reception and administrative support in the delivery of services, supporting operational colleagues and ensuring timely communications with service users and partner agencies. This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies. The position will be subject to an enhanced criminal record disclosure check.

Working Pattern

Monday to Friday 9am to 5pm.

Requirements

Applicants should have four GCSEs (A-C), or equivalent, including English and Maths, excellent keyboard skills and significant experience of general office procedures and reception tasks. Good interpersonal and communication skills are required, with the ability to liaise appropriately with all levels of professional staff, service users and other agencies. A professional approach applying discretion and diplomacy is essential. Flexibility and the ability to work within a busy team environment, producing good quality, accurate outputs while often working to deadlines, is also required.

Benefits

• A competitive salary.
• A defined benefit pension scheme based on your career average earnings, including the option for extra voluntary contributions.
• A generous annual leave entitlement with the potential to purchase additional leave.
• A national award-winning employee health and wellbeing programme.
• Employee benefits scheme giving access to a wide range of discounts to local and national goods and services.

Additional Information

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.