Facilities/Post Room Team Leader

Facilities Team Leader

Location: Leicester
Company: CBRE Global Workplace Solutions

About CBRE

CBRE is the global leader in commercial real estate services, operating in over 48 countries with more than 70,000 employees worldwide. Our vision is to be the most trusted, vertically integrated real estate services partner, delivering exceptional workplace experiences for our clients.

CBRE Global Workplace Solutions (GWS) provides integrated facilities and corporate real estate management solutions for some of the world's leading organisations.

The Role

We are looking for a Facilities Team Leader to join our team in Leicester. This is a hands on role where you'll be responsible for the effective delivery of post room and workplace support services, while supervising and supporting a small on site team.

You'll play a key part in ensuring a high quality, customer focused workplace experience, maintaining operational standards, and supporting the wider facilities function.

Key Responsibilities

• Oversee the day to day operations of the post room, ensuring accurate and timely distribution and dispatch of post and courier items
• Supervise and support post room team members, allocating tasks and monitoring performance
• Act as the first point of contact for post room operational issues, resolving or escalating as appropriate
• Deliver excellent customer service, responding to enquiries professionally and efficiently
• Maintain accurate records and reporting for incoming and outgoing mail
• Manage relationships with courier and delivery providers to ensure service levels are met
• Support the Facilities Manager with daily building operations and general facilities services
• Conduct regular floor walks and inspections to ensure a safe, clean, and well maintained workplace
• Log, track, and follow up on maintenance issues with relevant teams
• Support office moves, meeting room setups, and general workplace services
• Ensure compliance with health & safety, security, and company standards
• Identify opportunities to improve processes and service delivery
• Provide guidance, training, and onboarding support to team members
• Promote a positive team culture with high levels of accountability and performance

About You

• Proven experience in facilities, post room, or workplace services within a corporate office environment
• Experience supervising or leading a small team
• Strong communication and interpersonal skills, with the ability to build effective working relationships
• Confident prioritising tasks and managing day to day operations
• Competent in Microsoft Office (Word, Excel, Outlook)
• Customer focused with a proactive and professional approach

Why Join CBRE?

• Work for a global market leader with strong career development opportunities
• Be part of a supportive and collaborative workplace culture
• Opportunity to make a real impact on workplace experience and service delivery