Facilities Operations Centre (FOC) Engineer, AWS

Facilities Operations Centre (FOC) Engineer, AWS

Job ID: Amazon Corporate Services Pty Ltd

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems and look for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers to deliver high standards of safety and security while providing infinite capacity at lowest cost. You'll experience an inclusive culture that welcomes bold ideas.

The Data Centre Global Engineering Operations organization is looking for an individual with proven leadership skills to help bring to fruition a newly developed Facilities Operations Centre (FOC). The FOC is responsible for 24X7 monitoring of the data centre's physical infrastructure and will serve as a facilitator for all Large Scale Events (LSEs) and Critical Site Events (CSEs). It will also serve as a central monitoring location for facility electrical and mechanical systems. The team ensures optimal customer experience through consistency, reliability, and attention to detail.

The ideal candidate will have an understanding of data centre IT infrastructure and data centre facilities infrastructure and how the two entities co exist. The successful candidate will assist and support the onsite team, ensuring overall availability and reliability to meet or exceed defined service levels. Experience functioning in a large scale data centre and thinking outside the box are essential. The role will align the FOC with the larger objectives of other business and peer organisations and support team growth to operational excellence.

Key Job Responsibilities

• Monitors the data centre Amazon facilities infrastructure platform.
• Serves as a Point of Contact for internal and external teams.
• Assists with the development of communication and escalation protocols designed to improve the team's performance.
• Contributes to outage post mortem analysis.
• Ensures records are updated in a timely manner.
• Assists with coordination and communication during emergency recovery efforts.
• Assists with the development of tools that will enhance the team's performance.
• Supports a 24X7 environment (shift work may require weekends and holidays).

Hold or be able to attain an Australian Government Security Vetting Agency clearance (see ).

Basic Qualifications

• 2+ years of Electrical or Mechanical Experience.
• 1+ year of experience working with Building and/or Electrical Platform Management Systems.
• 2+ years' experience in Data Centre Engineering/Operations.

Preferred Qualifications

• 3+ years' experience working in a large scale data centre and 3+ years' experience in a NOC (Network Operations Centre) or similar.
• Strong verbal and written communication skills and strong Microsoft Office skills (Word, Excel, Access).
• Ability to maintain SLAs through proactive issue detection and reporting tools, and to follow and complete support procedures, system documentation, root cause analysis, and complex problem solving skills.

Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.