Facilities Manager

We are looking for an immediately available, experienced Facilities Manager to join us on a c. 3-month, full-time fixed-term basis during a period of exciting rapid change and development.

With re-modelling of our London premises underway and further exciting developments occurring across the Digital Catapult estate, this will be a busy Facilities Manager role and will require someone who can comfortably multi-task, remain calm under pressure, and be able to think logically and proactively. It will encompass health and safety and maintenance, providing a safe and smooth-running workplace, dealing with staff and visitor enquiries, and managing our guest services and meeting rooms. You will have a proven track record of providing support and building strong working partnerships in an office, co-working or event space environment.

WHAT YOU'LL DO (Duties)

• Lead the Helpdesk and Front of house functions, monitoring performance and acting as a point of contact for escalations.
• Be the point of contact for all planned & reactive maintenance tasks.
• Assist in the completion of the set up and continual testing of an internal helpdesk.
• Lead training of the Helpdesk and Front of House staff to ensure we deliver a quality service.
• Manage orders for food and beverages for staff and events.
• Act as the liaison between Facilities and Events teams.
• Carry out site audits for H&S, compliance and functionality.
• Collate, record and share office statistics in line with current practices.
• Manage stock levels for stationery and printing ancillaries.
• Act as cover, during breaks and absence for our Front of House.

• Experience and ability to demonstrate management of planned and routine maintenance including reporting on all planned and reactive maintenance for the office.
• Experience of managing contractors and supply chain.
• Strong team player and collaborator, and a positive influence across the Digital Catapult organisation.
• Strong leadership and experience in managing reception / front of house.
• Experience in managing a full range of facilities-related services.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Good analytical and reporting skills, including demonstratable experience in using tools such as Excel and Power BI.
• Ability to multi-task, deal with last minute changes and be proactive about taking on additional responsibilities whilst maintaining confidentiality, tact and discretion.
• Incident management and problem-solving skills.
• The agility and mindset to flourish in, and embrace, a fast-pace and constantly changing environment.

Deadline for Applications: 17 September 2025

Target start date: 1 October 2025

Commitment to Equality, Diversity and Inclusion

We recognise and value the advantages and opportunities that come with having people from diverse backgrounds working with us and it is our ambition to build an organisation which is representative and reflective of UK society.

We welcome applications from neurodivergent candidates, candidates from minority and underrepresented groups and from candidates with more or less experience, provided the requisite skills can be demonstrated.

As members of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Please do speak with us about adjustments that could support you through our interview process.

Digital Catapult is an equal opportunities employer.

• We are in the UK's Top 100 Best Workplaces and placed in the UK's Best Workplaces in Tech and Large Organisations.
• Digital Catapult is aDisability Confident Committed Level 1 Employer.
• Excellent holiday package: 25 days annual leave, Bank Holidays and 3 days between Christmas and New Year:
• Double-matched pension up to 10% of your salary;
• 4% of your salary to use towards selecting benefits that work for you, including health cash plan, Private Medical Insurance; buying holiday, topping up your pension;
• Cycle2Work; Tech Scheme; Gym Discounts; Give As you Earn; PerkPal;
• Life insurance 4x salary;
• Free to access EAP & Financial Wellbeing advice;
• Enhanced maternity and paternity leave;
• Investment in your ongoing learning and development with us;
• Company social events throughout the year and free office snacks!

We have a vibrant and engaging culture where all voices are heardand a variety of employee led affinity groups who champion initiatives and provide opportunities for feedback to be shared.

We use moments in the year to educate everyone at Digital Catapult on different aspects of Equity, Diversity and Inclusion and to raise awareness.

We also enjoy socialising and having fun together through a variety of company-wide events held throughout the year including our football team, running and climbing groupsand volunteering activities.