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Facilities manager

Posted 15 hours 20 minutes ago by Cluttons

Permanent
Not Specified
Trades & Services Jobs
London, United Kingdom
Job Description
The role

Cluttons are currently recruiting for a Facilities Manager (FM) to work in the Commercial Management team located at our head office in London. The FM will be responsible for managing a commercial portfolio across London and the South-East of England consisting of office, retail & industrial properties. The FM will be responsible for the day-to-day operations across their portfolio.

Key deliverables
  • Assist in the management of all hard and soft service providers, monitoring SLAs and KPIs and periodically re-tendering to ensure delivery of an efficient, quality and value for money service for our clients and the occupiers of their buildings/sites
  • Assist in the preparation and managing service charge budgets in accordance with the RICS code of practice
  • Monitoring and control of budget expenditure in tandem with Cluttons Client accounting team
  • Assist in the Control of all Environmental and Health and Safety, ensuring compliance across all buildings and sites with legislation, codes of practice and Cluttons policies and procedures
  • Visiting and inspecting buildings and sites as necessary to ensure, as a minimum, key deliverables are met
  • Assist with market tendering programme to achieve Best Value for clients and tenants.
  • Regular and accurate reporting to the partners/property managers, clients and Cluttons H&S director
  • Dealing with ad hoc queries and tasks from the property management team, clients and occupiers
  • Developing and building good working relationships with building/site occupiers

People

  • Liaising with partners and the property managers regularly and updating them on all current matters
  • Liaising with other departments in the firm (e.g. projects and building consultancy and fund management) as necessary
  • Instructing, managing and supervising of contractors in a good and timely manner who are required to work on sites under our control

Clients and business development

  • Providing client facing expertise in FM related matters
  • Reporting to clients, where instructed, all issues relating to building/site operation
  • Developing and building relationships with clients
  • Support partners and property mangers in tenders for new business
  • Identify areas for new business generation Financial
  • Setting, monitoring and reconciling service charge budgets and accounts in consultation with the property managers, client accounts team and clients
  • Control and accurate coding of invoices ensuring prompt payment of suppliers
  • Ensuring fee income to the firm is maximised whilst complying with the RICS code of practice
  • Working with property managers in dealing with insurance claims Systems and process
  • Acting at all times in accordance with the Clutton's policies and procedures particularly those that relate to the Commercial Management function and health and safety and environmental
  • Ensuring that issues and priorities identified in environmental, general health, safety and fire risk assessments are actioned / dealt with in a timely manner and the online management system (currently RiskWise) is kept up to date
  • Ensuring all contractors used on buildings and sites are competent and accredited (currently safe contractor) in accordance with the company's policies and procedures
  • Actively reviewing procedures and proofing change to improve service delivery and compliance

Essential qualifications

  • Must be a team player, able to work with property managers, ensuring a cohesive team approach in the management of client portfolios and service delivery to tenants
  • NEBOSH General Certificate or similar IOSH accredited training
  • Membership of IWFM or an FM qualification
  • Driving License
  • IT literate

Essential experience

  • Experience of managing multi let commercial portfolio to include offices, business and retail parts and industrial estates
  • Experience in a facilities management role
  • Setting and management of service charge budgets
  • Experience of using property management systems (TRAMPS, Filestore would be an advantage)
  • Experience in the use of online environmental, health and safety management and compliance systems (e.g RiskWise)
  • Hybrid working - to give you the flexibility you need
  • Holidays: 25 days increasing in line with length of service to a maximum of 30 days
  • Enhanced auto enrolment pension scheme - to help you save for the future
  • Life Assurance - to protect your loved ones should the worst happen
  • Interest Free Season Ticket Loans
  • Cycle to work scheme - discounted bicycles
  • Flu and Eye Care Vouchers - to keep you healthy
  • Employee Assistance Programme - 24/7 Health & Wellbeing support
  • Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more

Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:

  • Purchasing up to 5 days additional holiday
  • Discounted Gym membership
  • Discounted dental Insurance
  • Discounted private medical insurance
  • Discounted travel insurance and more
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