Facilities Management (FM) Helpdesk Officer

Role: Facilities Management (FM) Helpdesk OfficerPayrate: £18.22 PAYE £23.71 Umbrella 35 hours per weekLocation: Working onsite, London Borough of Harrow Forward Drive, Harrow, Middlesex, HA3 8NTThe London Borough of Harrow is looking for a proactive and customer focused FM Helpdesk Officer to join their busy Facilities Management team. This is an excellent opportunity for someone who thrives in a fast paced environment and enjoys being at the centre of operations.About the Role:As an FM Helpdesk Officer, you will act as the first point of contact for all facilities related enquiries across the council's estate. You'll manage incoming requests, coordinate with contractors and internal teams, and ensure issues are logged, prioritised, and resolved efficiently.Key Responsibilities:

• Manage helpdesk enquiries via phone, email, and internal systems
• Log and prioritise maintenance requests to ensure timely resolution
• Liaise with contractors and FM teams to coordinate works and follow ups
• Monitor service performance and escalate issues where required
• Maintain accurate records and update the CAFM system
• Provide excellent customer service to staff, visitors, and stakeholders

About You:We're looking for someone who can demonstrate:Strong communication and customer service skillsExperience in helpdesk or facilities coordinationAbility to multitask and manage competing prioritiesGood IT skills and confidence using FM or ticketing systemsA proactive, solution focused approachAbout Us:For nearly 60 years, Pertemps Recruitment Partnership has excelled in providing both permanent and temporary staffing solutions. Recognized as one of The Sunday Times' Best 100 Companies to Work For, we pride ourselves on delivering personalized recruitment services. As an accredited 'Investor in People,' we focus on nurturing career progression and long-term relationships with our employees.Harrow Council stands as one of London's most diverse and culturally vibrant boroughs, ranking 12th largest in the city. Located just 10 miles from the heart of London, Harrow offers excellent transport connections via the Metropolitan Line, Watford DC Line, and national rail-providing easy access to the M1, M25, and A406.Important Information: Please note that the personal information you provide may be shared with Cifas to prevent fraud and other unlawful conduct. If misconduct is identified, this may result in the denial of services or employment. Your personal details will also be used to verify your identity. For more information about how your data is handled and your rights, please visit