Facilities Assistant / Caretaker

Full-time Permanent Entry Level

Posted 13 May 2026

Description

Role Summary

The successfulemployeewill support theMaintenance Manager andhousekeeping teamwith the ongoing maintenanceand cleanlinessofa premier Build-to-Rent (BTR),with a key focus on delivering excellent customer service to residents.This role is ideal for someone who takes pride inmaintaininghigh standardsacross both cleaning and light maintenance duties while delivering excellent customer service to residents.

Therole will support the day-to-day operations of the property, ensuring communal areas, apartments, and external spaces aremaintainedto an exceptional standard. Thesuccessfulapplicantwill work closely with the onsite management and maintenance teams to create a safe, clean, and welcoming environment for residents throughout all aspects of the tenancy lifecycle

If not already completed, the candidate willbe requiredto undergo Fire Safety, H&S, and First Aid courses (all paid by the company).

This is an excellent opportunity for someone looking to progress in a maintenance or facilities role with a company expanding its footprint across the UK and Europe.

CompassRockOverview

CompassRockprovides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and Ireland and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across Europe. Backed by private equity,CompassRockis in an exciting growth phase, activelyacquiringand developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. AsCompassRockcontinues to expand, there will be abundant opportunities for career advancement and professional development.

Key Responsibilities

• Ensure all communal areas including reception, resident lounges, gym, corridors, lifts, terraces, kitchens, and external grounds are consistently clean, tidy, and presentable.
• Carry out apartment cleaning for move-ins, move-outs, and reactive cleaning requests.
• Support waste management processes, including keeping bin stores clean and moving bins internally and externally whenrequired.
• Conduct regular inspections of communal areas and report any cleanliness or maintenance concerns promptly.

Maintenance Support

• Assistwith light maintenance duties including changing light bulbs,light plumbing issues, minor repairs, and basic upkeep tasks.
• Support the maintenance team with resident service requests and ensure issues are resolved promptly and professionally.
• Assistwith health and safety checks including smoke and carbon monoxide alarm testing, vacant apartment checks, and reporting hazards.
• Helpmaintainthe external appearance and overall presentation of the property.
• Assistwith move-ins, move-outs, and parcel management asrequired.

Resident Experience & Teamwork

• Deliver excellent customer service and build positive relationships with residents, guests, contractors, and colleagues.
• Respond to resident requests and complaints professionally and efficiently.
• Work collaboratively with the onsite management and maintenance teams to ensure the property consistently performs to a high standard.
• Report damages, maintenance concerns, incidents, and disturbances to management promptly.
• Adhere to all company health and safety policies and procedures.

Personal Qualities / Skills

Strong work ethic with the ability to work independently and as part of a team.

Excellent attention to detail and commitment tomaintaininghigh standards.

Positive, proactive, and "can-do" attitude.

Strong customer service and communication skills.

Good organisational and time management abilities.

Ability to prioritise tasks and respond effectively to changing demands.

Basic maintenance knowledge and practical problem-solving skills preferred.

Understanding of health and safety procedures

Comfortable using basic IT systems, Microsoft Outlook, and mobile technology.

• Previousexperience in housekeeping,caretaker, facilities, maintenance, hospitality, or property management roles preferred.
• Experience within residential, hotel, or Build-to-Rent environments would beadvantageous.

Software

• Good familiarity with Microsoft products but also experience in using particular 'management software systems' in a day job environment (not necessarily specific to property).

Qualification

• Ambition/willingness to undertake and complete an industry-recognised qualification (costs to be covered by company).
• Bonuses:The company willseekto pay bonuses to the candidate for meeting targets, with potential for further bonuses for outperformance. The assessment will be based on rents achieved, resident retention, unit turnaround and resident satisfaction surveys.
• Benefits:Company pension scheme, Private Health Insurance, Bike to Work Scheme, Company Sick Pay, 25 days of annual leave
• Uniform:A form of uniform will be provided.

Working Hours

• Five day working week based on-site,schedule is site specific.
• 40-hour,5 day working week including every weekend (Saturday and Sunday) with 2 days off during the week working on a rota basis.

IT/Equipment:Mobile phone provided. IT equipment to incorporate lone working technology and tracking and protocols.

Job Type:Full-time, Permanent

Location:This position isrequiredto work on site.

We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, andequitableworkplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.

Company Overview

CompassRock provides asset and property management services to the rental housing sectors. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across the UK and Ireland. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, we value the dynamic, forward-thinking individuals it employs.