F&B Manager: Guest-Focused Ops Leader (Flexible Hours)

Role Overview

Food & Beverage Manager at Hotel Indigo and Staybridge Suites.

Responsibilities

• Lead the food & beverage team to deliver outstanding guest service, ensuring every guest enjoys a high quality dining experience and feels valued and welcomed.
• Address guest needs promptly and professionally within all F&B outlets, building lasting impressions and guest loyalty.
• Oversee daily food & beverage operations, including restaurant service, bar operations and event/catering delivery, ensuring efficient service, high standards and smooth coordination between kitchen and front of house teams.
• Recruit, train and mentor F&B team members to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and product knowledge.
• Act as a key point of contact for guest feedback and concerns within F&B areas, handling complaints with empathy and efficiency and working closely with the kitchen and other departments to ensure guest satisfaction.
• Manage F&B budgets, control costs, monitor stock levels and minimize waste, while supporting financial forecasting and achieving revenue targets.
• Maintain accurate records of sales, stock and performance, preparing regular reports and sharing insights with senior management.
• Motivate the team to achieve upselling targets by promoting menu items, specials and beverage pairings; collaborate with sales and marketing teams to drive promotions, events and local partnerships.
• Ensure all F&B operations comply with health & safety regulations, food hygiene standards and licensing laws, maintaining a safe and clean environment for guests and team members.

Qualifications

• A minimum of 2-3 years of experience in food & beverage operations in a management capacity within the hospitality industry.
• Proven track record of effectively leading a team, building positive team dynamics and coaching for performance.
• Exceptional communication and interpersonal skills, with a passion for delivering high quality guest experiences and resolving issues professionally.
• Strong organisational abilities to manage service periods, staffing and administrative tasks efficiently in a fast paced environment.
• Familiarity with budgeting, cost control, stock management and financial reporting within an F&B setting.
• Proficiency in POS systems and a working knowledge of Microsoft Office Suite.
• Good understanding of food safety, hygiene standards and licensing regulations.
• Resourceful, hands on and comfortable making decisions under pressure.
• Flexibility to work evenings, weekends and holidays as required by the demands of the hospitality industry.

Benefits

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people first culture. If at any point throughout our process you require reasonable adjustments, please contact.

Compensation

To be discussed.