F&B Manager

Role Overview

The Food & Beverage Manager is responsible for the overall management and performance of all F&B operations within the hotel. This includes delivering exceptional guest experiences, driving revenue and profitability, ensuring high standards of service, and leading and developing a high-performing team. The role requires a strong, hands on leader who leads by example and ensures all operations run smoothly in line with company standards.

Key Responsibilities Operations & Service Excellence

• Oversee the day-to-day operations of all F&B outlets including restaurant, bar, events, and room service
• Ensure all Standard Operating Procedures (SOPs) are implemented and consistently followed
• Maintain exceptional service standards, presentation, and cleanliness across all areas
• Lead by example with a strong presence on the floor during service periods

Guest Experience & Satisfaction

• Ensure every guest receives a high-quality and memorable dining experience
• Handle guest feedback and complaints professionally and efficiently
• Monitor guest satisfaction scores and implement improvements where needed
• Drive a culture of excellence and guest-focused service within the team

Leadership & Team Development

• Recruit, train, and develop F&B team members, supervisors, and managers
• Create a positive and productive working environment
• Set clear expectations, conduct regular performance reviews, and provide coaching
• Ensure effective communication within the department and across the hotel
• Manage staff rotas in line with business needs and labour budgets

Financial & Commercial Management

• Manage departmental budgets, forecasts, and financial performance
• Drive revenue growth through upselling, promotions, and innovative offerings
• Monitor costs including payroll, purchasing, and wastage
• Analyse financial reports and take corrective actions where necessary
• Work closely with Sales & Marketing to develop packages and increase business

Health, Safety & Compliance

• Ensure full compliance with Health & Safety, Food Safety, and licensing regulations
• Maintain high hygiene standards in line with company and legal requirements
• Ensure all incidents are reported and managed according to procedures
• Lead and support audits and ensure all action points are completed

Events & Revenue Growth

• Oversee delivery of conferences, banqueting, and special events
• Ensure seamless coordination between departments for all events
• Identify opportunities to grow F&B revenue and enhance guest offerings

Skills & Experience Required

• Proven experience in an F&B Manager or similar leadership role
• Strong knowledge of restaurant, bar, and events operations
• Excellent leadership, communication, and organisational skills
• Strong financial and commercial awareness
• Ability to work under pressure in a fast-paced environment
• Passion for delivering exceptional guest service

Personal Attributes

• Hands on leader who leads by example
• Highly motivated, proactive, and solution focused
• Strong attention to detail and high standards
• Excellent people management and team building skills
• Passionate about hospitality and guest experience