Express and Courier Manager

Freightserve recruitment are looking for a Courier Express Manager for a well-established Freight Forwarder based in the Heathrow area.

Daily Duties and Responsibilities:-

Managerial responsibility for customer service delivery to Express and Courier department Client base

Management of Express / Courier Customer Service Teams, including staff development and resource planning

Managing up to 20 staff.

Follow up and resolve any negative feedback re operational issues / customer service concerns raised by the customer

Responsibility for Gross Profit analysis, and Sales Invoicing / Job costing accuracy

To promote business development, ensuring all opportunities from existing business is followed up through telephone sales, prospect sales site visits and quotations.

Contribute to ongoing operational development and cost saving measures

Identify areas of operational improvement by reviewing processes regularly.

Keep up to date with Express / Time Critical and Courier market trends, and industry news.

Establish, Manage and Maintain Internal and External Relationships.

To ensure internal processes and client's operational requirements are fully documented within SOPs.

Managing Implementation for new business

Training for new staff on operational and account procedures

Ensure all HMRC entry regulations are met, through self-auditing of Import entries

Skills required:-

Must have customs knowledge of Imports and Exports

AOG / Time critical knowledge would be an advantage

Working hours are; Monday-Friday 9am - 5.30pm

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.