Export Customer Service Manager

About this Position Join us as a Manager CSX CoE Intercompany and get the opportunity to become a game changer to our team, working alongside professionals from diverse backgrounds to achieve common goals and drive organisational success. This is how you can dare to make an impact:
What you'll do

• Manage and develop a team acting as a single point of contact for Henkel affiliates, fostering a customer-centric mindset.
• Oversee Intercompany order management, ensuring timely follow-up and coordination with relevant stakeholders.
• Break down and implement Customer Experience (CSX) strategy within your scope, supporting organisational changes and projects.
• Collect and analyse customer feedback to identify trends and opportunities for improvement.
• Engage stakeholders through meetings, actions, and events to promote alignment and commitment.
• Monitor CRM data accuracy, track team budget, and report variances.
• Act as escalation point for complex service delivery issues, ensuring quality and minimising disruption.
• Collaborate closely with internal partners (CSX, CoE, GBS+, Supply Chain) to align priorities and deliver commitments.
• Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
• Set and monitor team KPIs, manage performance, and support people development.