Export Customer Service & Logistics Co-Ordinator INTL

As a Customer Service and Logistics Co-ordinator in our International Team you will be responsible for delivering consistent, positive engagement with customers and providing a personal and memorable experience with every interaction.

You will execute smooth processing of customer orders and related activities to ensure On- time in-full delivery of products, supported by accurate and timely export paperwork. In addition, you will effectively and efficiently manage related activities including stock allocation, returns, credit and debit creation, and resolution of customer complaints and queries.

• Managing stock allocation for orders by warehouse to ensure availability is maximised for customers


• Coordinating the relevant export documentation for shipments.


• Arrangement of the shipping of orders within UK and internationally via freight forwarder, 3PLs, co manufacturer or supplier to deliver service excellence within cost, balancing service versus cost to serve. Keeping customers informed of any changes, escalating, owning and resolving issues.


• Collaborating with internal teams and 3PL partners as required to ensure any issues are managed.


• Managing order capture to ensure orders are keyed accurately and on time.


• Validating freight rates with 3PL, and validating invoices.


• Managing customer queries and complaints to ensure issues are being resolved in a timely manner.


• Generating reports and KPIs to ensure performance is managed, and owning resolution of any issues.


• Identifying and driving continuous improvement initiatives internally, with 3PLs and customers to reduce costs, CO2 and improve service.


• Supporting delivery of NPI or other business projects.


• Ensuring compliance with all mandatory training requirements & actively managing own development and learning opportunities.

• Excellent communication skills to interact with cross functional teams, suppliers, customers and stakeholders.


• Strong ability to manage multiple priorities and coordinate issue management with other departments.


• Excellent proficiency in Microsoft Excel for data manipulation, cleansing, structuring, analysis, and report generation and a strong understanding of formulas, pivot tables, VLOOKUP, and data visualisation techniques.


• Ability to generate actionable insights from large datasets to identify trends, issues and recommend improvement action including root cause analysis.


• Strong attention to detail to ensure accurate order management.


• Commercial awareness with a good general supply chain and business understanding.


• Drive, resilience and passion to actively contribute to the team; sharing knowledge and experience to support others.


• A hands on attitude with a natural curiosity to learn and an adaptable mindset.


• A focus on sharing good practices, continuous improvement and finding a better way.

• 25 days holiday (with opportunity to buy extra every year)


• Annual bonus


• Save as you earn share scheme


• Option to join our private medical cover scheme


• Enhanced primary carers leave and sick pay


• Holiday home stay


• Your birthday off work


• Free on site parking


• 1 day a year off work to volunteer in the community (you choose when and where)


• Help yourself to our drinks when at one of our sites


• Staff shop with discounts on our products

We are committed to building an inclusive workplace where everyone feels valued and supported. We believe diverse teams perform at their best, and we welcome people with different backgrounds, life experiences, perspectives and ways of thinking.

Any job offer is subject to an individual's right to work in the UK. Unfortunately, we are unable to sponsor visas.