Experienced Service Advisor, Shrewsbury

Based at: JT Hughes Shrewsbury, 5 Battlefield Road, Shrewsbury, SY1 4AB

Reports to: Aftersales Manager

Job Purpose: To support the Aftersales Team (Service/Warranty)

Schedule: Monday-Friday 08.00am-5.30pm (60 min lunch break)

Saturdays 08.30am-12.30pm on a rota basis payable at Base Hourly Rate

Depending on experience up to £28,585.45 per annum + bonus opportunity

At JT Hughes Group we are a very successful family run established business. We pride ourselves for our outstanding customer service and long term staff retention. We have a new opportunity for a Service Advisor. We are ideally looking for an experienced Service Advisor, who will have at least 2 years' experience in customer service role. A full training programme will be provided to ensure you reach the standards we expect.

Key Responsibilities

The role is to offer full support to our Aftersales Department. Your main responsibilities will include dealing with customers both in person and over the telephone, recording customers' requirements in a professional and polite manner. Booking vehicles into our workshop, arranging service loan vehicles and producing customer invoices.

Skills required

The successful candidate will be extremely enthusiastic, organised and confident enough to ask for help if you don't understand. You will have great attention to detail and always willing to go that extra mile. You must be an excellent communicator and it is essential that you are a team player. You must possess a desire to learn and develop your skills.

You will have a passion to deliver a high standard of customer service, be extremely driven. Excellent telephone and face to face communication skills. Full UK Driving Licence

Benefits

• Salary depending on experience
• Death in Service Insurance
• Company Pension
• Discounted Repairs and Discount New/Used Car Purchase
• 28 Days holiday increasing to 30 Days holiday after 12 months service (Includes bank holidays)