Experienced Service Advisor / Controller: Motor Trade (Broxburn)

Experienced Service Advisor / Controller: Motor Trade (Broxburn)

Our customers and colleagues are our priority. It is our aim to be the best commercial vehicle group for customers to do business with and the best place for colleagues to work.

AM Phillip Trucktech are a family business who have been trading for 70 years and are Scotland's leading commercial vehicle specialists. We currently have six depots and are the sole IVECO dealer group in Scotland. Additionally, we also represent Ford, Fiat and Maxus commercial vehicle franchises.

Role

This is a dual-role position combining front of house service advising with workshop control responsibilities. You will act as the main point of contact for customers while coordinating the workflow of the workshop to ensure efficiency, productivity, and excellent service delivery.

Key Responsibilities

• Greet customers and manage service enquiries in a professional and friendly manner
• Accurately assess customer requirements and schedule work accordingly
• Plan, prioritise, and allocate jobs to workshop technicians
• Monitor job progress and ensure deadlines are met
• Prepare job cards, estimates, and invoices
• Handle any customer issues or complaints effectively
• Ensure compliance with health & safety and company procedures
• Maximise workshop efficiency and productivity

Requirements

• Proven experience as a Service Advisor, Workshop Controller, or similar role within a commercial vehicle or automotive environment
• Strong knowledge of HGV/LGV maintenance and repair processes
• Excellent organisational and multitasking skills
• Strong communication and customer service abilities
• Ability to work under pressure in a fast paced environment
• Good IT skills (job management systems, Microsoft Office, etc.)
• Full UK driving licence

Company Benefits

• 30 days holiday per annum, plus an extra holiday on your birthday (after a year's service)
• Enhanced company pension
• Flexible working hours (subject to availability)
• Staff discount on new and used cars via our Glenford dealership
• Bereavement leave
• On-site parking
• Company life assurance policy
• Health & wellbeing support
• Mortgage advice
• Referral programme: Colleagues can receive up to £1,000 for each successful technician referral

To apply for this fantastic opportunity and join our team, you must be eligible to work in the UK and be a resident. Please do not apply if you are not eligible to work in the UK. Please note that sponsorships are not available.