Events Technical Support Executive

About UCAS

UCAS is at the heart of connecting people to higher education.

UCAS is the world's leading shared admissions service for higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers.

We're a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We're committed to delivering a first-class service to all of our customers - they're at the heart of everything we do.

Business Unit description

The Digital Services business unit is at the heart of UCAS' technical innovation, data and infrastructure. It focuses on leveraging data science, technology, and enterprise architecture to enhance UCAS' digital products and services. The unit is dedicated to developing and improving customer-centric digital solutions, ensuring seamless and secure online experiences for all users.

By providing insightful data and analysis, often made available to anyone with free-to-use intuitive dashboard, Digital Services empowers the Higher Education sector and those interested in the sector with valuable information to make informed decisions. By working in collaborative, expert led, multi-disciplinary teams, Digital Services drives UCAS' mission to connect students with their next opportunities through advanced technological solutions.

Contractual Hours

35.00

About the role

You would work on assisting with coordinating the event registration and lead generation technical systems support across the portfolio of events including exhibitions and conferences. You would coordinate the events technical support desk queries and resolutions. You would help support with the implementation of new systems and assisting the events team with any queries during planning, implementation, and live activity. You would also provide technical support onsite at UCAS events across the UK (approximately 6 per year. Which is a fun and rewarding experience as you travel with the wider team and stay in accommodation.

Key accountabilities:

To support the Events technical team with the coordination of the technical operations of the delivery of exhibitions and conferences including event management and registration system.
Coordination of events technical support desk queries and resolutions providing excellent customer services.
Maintain online web-based event services such as registration software and events applications including event mobile apps.
To support the onboarding and training of staff in the use of online event management systems.
To produce training guides and maintain a technical handbook including instructions and fact sheets to aid others in using the platforms.
To support with the creation of project plans to ensure online technical solutions are delivered to the event schedule.
To support data and analysis reporting

Skills, qualifications, and experience

Previous experience in a customer focused position involving technical knowledge of a company's products and services - subject matter expert.

Experience of working with different operating and online systems including content management systems which utilise HTML.

Demonstrable knowledge in analysing and solving technical problems with customers/end users.

Experience of delivering or supporting events would be beneficial alongside an interest in learning about events technologies and services.

For a full job description see attached role profile.

Package

Salary - £30,000

30 days annual leave (plus 3 concessionary days over Christmas and your bank holidays!)

Flexibility - UCAS positively supports Hybrid working for its employees, meaning you can work between home and the office in a way that suits you and the business and also has a comprehensive Flexible Working Policy

A generous pension scheme

Hundreds of high street discounts and offers with Perkbox

Internal training and development

Subsidised gym and café

Be rewarded for going above and beyond with our ex-gratia bonus scheme and Celebrating U, our quarterly employee recognition scheme

Dedicated volunteer employee networks promoting wellbeing, awareness and inclusion

Studies have shown that some groups of people are less likely to apply to a role unless they tick every box. At UCAS we recognise that talent comes in various forms and we are committed to delivering a fair and equitable recruitment process where applicants have an equal opportunity to demonstrate their skills. So, if you are interested in this vacancy, but don't necessarily meet every single point on the job description, please still apply.

If you have any questions and would like to find out more about the role before applying please email the Talent Acquisition team via and one of us will be in touch.

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:
Additional leave
Company pension
Cycle to work scheme
Employee discount
Gym membership
On-site parking
Referral programme
Work from home
Schedule:
8 hour shift
Day shift
Flexitime
Monday to Friday

Ability to commute/relocate:
Cheltenham: reliably commute or plan to relocate before starting work (required)

Work authorisation:
United Kingdom (required)

Work Location: In person