Event Operations Manager, Fintech Meetup Europe

Role Overview

This is the role of an Event Operations Manager for Fintech Meetup Europe, part of our Global Brands Portfolio. Reporting to the Senior Event Operations Manager, you will work with the wider event team to ensure a first class experience for all attendees and sponsors, maintaining Hyve's high standards of innovation, creativity, and delivery.

The position involves contributing to the show budgets and operational plans, managing key event features and sponsor activations, handling vendor management, and shaping the event's identity by building internal systems.

Event Operations Responsibilities

• Lead projects that form part of the event: general contractor liaison, feature build, catering, cleaning, signage, security, staffing, etc.
• Work closely with vendors and venue staff, ensuring smooth communication throughout the full event cycle from pre show planning to onsite coordination.
• Contribute to the operational budget in partnership with the Senior Operations Manager, ensuring accuracy of quotes, forecasts, and reporting.
• Provide operational advice and assistance to the sales, content and marketing teams.
• Manage floorplan layouts with sales personnel, ensuring compliance with venue and local authority regulations and alignment with exhibition strategies.
• Help train and develop the Operations Coordinator to achieve high performance.
• Ensure effective control and monitoring of health and safety standards at the exhibition, and compliance with Hyve best practice.
• Continually provide the best possible customer service to clients.
• Manage the design and build of feature areas to specifications and budget.

Sponsorship Delivery Responsibilities

• Own the onboarding process for all sponsors, acting as first point of contact and updating logos and company information as required.
• Maintain sponsorship trackers and regularly update them with new options, contact details, and package information.
• Manage the sponsor inbox, ensuring timely and accurate responses and delegating or escalating matters as necessary.
• Create and update sponsor reference documents to enhance the sponsor experience, ensuring a smooth sponsor journey from onboarding through onsite and post show.
• Work with the Senior Event Operations Manager to plan and deliver all sponsor deliverables, ensuring a high standard of production.
• Research and suggest new sponsorship options, including promotional merchandise, onsite signage, features, and external venues for parties.

Team & Growth Responsibilities

• Support the wider team on operational matters to disseminate knowledge and best practice.
• Line manage and coach the Event Operations Coordinator (once in place).
• Keep informed on current industry conversations and trends.

Qualifications & Requirements

• 2 3 years of proven events management experience in exhibitions - essential.
• Customer care experience.
• Budget management skills.
• Production experience across exhibitions or conferences - desired.
• High level of computer literacy, including Excel, Word and Outlook.
• Health & Safety training, preferably including IOSH qualification.
• Time management skills.
• Exceptional communication skills, both verbal and written.
• Self starter with the ability to work independently.
• Outstanding attention to detail and accuracy.
• Willingness to work flexible hours and at both UK and international locations.