Event Operations Manager

Ready to progress your career in Events, with a fast-growing, purpose-driven company?

At Kisaco Research, we connect the world's brightest minds through world-class B2B conferences and exhibitions in future-focused industries like AI, Healthcare, Beauty, and Sustainability.

Why Join Us?

• Deliver world-class events: Lead the end to end management of high profile conferences and expos that bring together Fortune 500s, scale ups, and investors.
• Drive real impact: Shape the delegate and sponsor experience, ensuring our events run seamlessly and create lasting value for participants.
• Sharpen your expertise: Access hands on training, coaching, and a personal learning budget to stay at the cutting edge of event operations and strategy.
• Collaborate & innovate: Partner with content, marketing, and commercial teams to design events that exceed expectations.
• Grow with us: Join a company with ambitious expansion plans and a clear career path for senior event leaders.

Role Overview

The Events Operations Manager is responsible for the organisation and operational aspects of running a series of global B2B events across a range of industries. The forums usually consist of a conference with sponsors and can range in size up to 1,000 attendees. The Events Operations Manager will be required to work with a proactive attitude and take on full responsibility for the delivery of the events, including a strict control of the event budget. They will be expected to offer solutions to any problems that occur within the business to deliver successful events. Some international travel can be expected.

Key Job Responsibilities

• On-site delivery and management
• Speaker management & liaison
• Sponsor management & liaison
• Venue liaison
• Delegate communications and customer service
• Creation of event documentation
• Management of suppliers
• Cost reconciliation & budget management
• Liaison with cross functional team: production, marketing and sponsorship/sales
• Consistently come under budget

Speaker Management

• Following a hand-over brief from the Event Producer contact all speakers
• Book accommodation and arrange travel (where necessary and agreed with producer)
• Compile and send out speaker logistical information
• Collate biographies for marketing collateral and chairperson
• Manage speaker expenses and costs (where necessary and agreed with producer)
• Co-ordination and collection of speaker presentations pre-conference
• Maintain regular contact with speakers to provide relevant updates and information as required
• Inform producer and Chairperson of any changes to programme including speaker drop-outs / replacements

Venue

• Planning of menus & room set up
• Liaise with venue re: catering numbers
• Fulfilment of Health & Safety requirements

Suppliers

• Booking, briefing and managing event suppliers such as Audio Visual / Graphics / Catering / stand builders etc
• Organisation of signage and all event documentation
• Arrange creation, printing and delivery of any Conference Documentation
• To ensure the fulfilment of all supplier requirements onsite

Liaison with event teams

• Ensure attendee lists, delegate and speaker badges are complete and accurate
• Regularly monitor and liaise with Conference Producers and Sales Managers regarding guests, speakers, sponsors and other attendees
• Badge preparation and creation
• Ensure all equipment, signage and documentation is dispatched safely and securely to the venue and back
• Compile and distribute evaluation forms

At the Event

• Onsite preparation for conference
• Managing and overseeing all Health and Safety requirements and making contingency plans
• Ensure all A/V equipment is in place
• Quality control checks on all aspects inc. venue, room set up AV & catering
• Registration of delegates and speakers
• Liaison with suppliers e.g. AV, venue, caterers, printers
• Ensure presentations run to time
• Distribute and collect evaluation forms
• Note delegate attendance and create on-site attendance list
• Ensure delegate list and conference documentation is stored securely

Post Event

• Manage and collate event evaluations and appropriate distribution
• Make payments where necessary and manage invoices
• Update documentation where required
• Uploading of supplementary documentation on the websites
• Create wash up report

Financial Management

• Planning, monitoring and reconciliation of all financials relating to the event
• Be involved and advise on cost savings during budget set up and sign off
• Look at the overall cost spend in the budget and advise on cost savings and doing things 'differently'
• Taking payment and debt collection on the day of the conference
• Accurate and timely closing of event accounts

Behaviours & Attributes

• Ambition and drive: Demonstrates a strong desire to succeed, setting high standards and striving for continuous improvement.
• Flexibility under pressure: Adapts quickly to changing circumstances, remaining calm, accurate, and solution-oriented when challenges arise.
• Collaboration: Works effectively as part of a team, contributing positively and supporting colleagues to achieve shared goals.
• Innovation: Stays abreast of industry trends and new technologies to improve event delivery.
• Resilience and adaptability: Maintains focus and performance in demanding situations, showing persistence and a positive attitude.

The successful candidate should offer the following skills:

• Minimum 3 year's events experience
• Track record of delivering events under budget and in profit
• Effective verbal and written communication skills
• Excellent customer care skills
• High level of IT competency - must have strong computer skills including excel, word and power point
• Must be willing to travel
• Must be a team player
• Excellent written and oral skills, report writing skills essential
• Ensure efficient and sensitive handling of confidential information