Event Healthcare Advisor

Overview

St John Ambulance is England's first aid charity with an ambition to be the market leading authority on Event Healthcare. The Event Healthcare Advisor (EHA) is responsible for the administration and resourcing of first aid and medical provision at events, contributing to the development of quotes, bookings and invoices, and delivering exceptional customer service. The EHA provides prompt and accurate information to customers regarding event healthcare bookings and works as part of the Event Healthcare team to deliver service excellence to customers and volunteers.

We are a great place to work with a supportive culture, opportunities to grow and develop your career, a healthy work life balance and recognition for the work you do. You will receive a competitive package and benefits as detailed below.

Benefits

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) increasing to 38 days over 5 years
• Cycle to work scheme and Electric Vehicle Scheme
• Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts - Blue Light and NHS discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,416 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling access to physical and mental health first aid through community response and outreach services and by empowering people with vital clinical skills. There is also a buoyant social enterprise network delivering first aid training and medical supplies to businesses and consumers.

About You

You will hold a minimum of 5 GCSEs or equivalent (Grade C) including English and maths, have experience using computerised systems and planning systems, data input and applications, experience working in a team, dealing with internal and external queries, and proven experience in developing and maintaining customer relationships. You will have excellent interpersonal, written and verbal communication skills.

Responsibilities

• Detailed operation of the event administrative processes
• Establish and maintain customer relationships to a high level
• Update relevant systems to support the delivery of event healthcare and ensure reporting
• Collaborative working with all SJA personnel
• Creation and distribution of event plans and risk assessments
• Undertake day-to-day customer service support
• Problem solving to resolve issues
• Work flexible hours to meet exceptional demands as required
• Monitor event and volunteer numbers and notify of any shortfalls
• Monitor and action incoming communications for event bookings and queries in a timely and professional manner
• Ensure information is recorded accurately
• Accurate quoting of requests
• Management and raising of invoices
• Deal with finance queries to ensure the department meets its target for aged debt
• Respond to finance queries related to event healthcare activities
• Contribute to and comply with the organisation's policies and procedures (H&S, HR, Finance, IT, etc.)
• Work with existing and upcoming systems to ensure efficiency
• Perform any other duties commensurate with the responsibilities and qualifications of the post holder

How to Apply

Please apply through the standard application process. We reserve the right to close this vacancy early if we receive a high volume of applications. St John Ambulance is committed to safeguarding; successful applicants will undergo pre-employment checks, including DBS clearance if applicable to the role.

St John Ambulance is committed to increasing diversity and reflecting the communities we serve. We strive for equality, diversity and inclusion and support networks such as Multi-Culture, Disability and Accessibility, Pride, Family and Carers, and Women's groups.