Evening Room Attendant

What you'll do

• You will be responsible for seamless service and discretion, ensuring an intuitive and flexible experience for guests during the evening, with an eye for detail, thoroughness and hygiene.
• Guests sometimes have special requests involving set ups, additional supplies and special occasions; these requests will be fulfilled by Evening Room Attendants.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide you each day as you help live these principles.

The operational hours of work are shift based and may be subject to change. Currently set as: Monday to Sunday: 5.30pm - 10.30pm.

What you'll bring Essential Skills and Experience

• Attention to Detail - Spot small things that need cleaning or fixing.
• Good Communication - Talk politely and listen carefully to guests and teammates.
• Ability to Follow Instructions - Understand and complete tasks as asked.
• Time Management - Work within set timeframes to clean rooms or perform other tasks.
• Team Player - Work well with others and seek help when needed.
• Energetic - Be comfortable moving around, lifting, and standing for most of the day.
• Willingness to Learn - Open to learning how to use cleaning equipment and follow safety rules.

Preferred Skills

• Previous Experience - Worked as an evening room attendant in a 5 star hotel before.
• Knowledge of Customer Service - Help guests feel welcome and comfortable.
• Problem Solving Skills - Handle small issues, such as replacing missing items.
• Positive Attitude - Approach work with enthusiasm and a smile.

What you'll get

• Complimentary Stays - Enjoy complimentary stays with breakfast at Dorchester Collection Hotels each year.
• Discounts - Benefit from discounts at various high street and online shops.
• Employee Perks - Enrol from day 1 into the Royal London Private Pension scheme (8% contribution) and access seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development - Advance your career through apprenticeships from Level 2 to Hospitality Degree Level 5 with nationally recognised providers.
• Social Events - Participate in social events such as summer parties, winter balls, pub quizzes, and cultural and milestone celebrations.
• Referral Bonus - Earn a £1,000 bonus when you recommend a friend.
• Well being Support - Access immediate well being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on or email so that we can discuss how we can support you through this process.