EUC UK & IE Site Support Engineer

An exciting opportunity to join a fast-growing company and department to provide high-quality support for rollout of new technology in Bytes, new laptops, new operating systems, mobile phones, and software. The role also calls for the support of AV equipment at Bytes offices and at company hosted events.

• Deployment of IT equipment such as laptops, operating systems, software, and mobiles (not and exhaustive list and project dependant)
• Working in accordance with project plan
• Responsible the Service Delivery Manager, but working in coordination with a PM.
• Communicating and co-ordinating with Bytes staff for the handover or IT equipment
• Communicating and co-ordinating with Bytes staff when deploying new software or operating systems
• Creation and updating documentation
• Support, maintenance of Bytes AV Equipment at all Bytes offices
• Bytes event technical support (either at Bytes office or event location)
• Visit each Bytes office on a regular basis and ensure that office based IT equipment is working well and IT supplies are well stocked
• Point of escalation for other teams within Systems Support
• Provide consistently professional and high-quality interface between Systems Support and its customers
• Liaising with external resources (suppliers / manufacturers / support providers)
• Other task as provided by your manager

OPPORTUNITIES

• Join a rapidly growing business with scope for career development
• Help shape and steer our infrastructure as we expand
• Exposure to a large variety of solutions such as Microsoft Azure, NetApp, SCCM, VMWare vSphere
• Take part in project led work, with the opportunity to lead elements of the project
• Maintain infrastructure information and documentation for the team

WIDER TEAM NETWORk

Internal

• All Bytes staff

External

• Manufacturers, Suppliers, and third-party support companies

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Operating Systems - Windows 11, Office 365
• Desktop - Microsoft Office 365 applications, OneDrive
• AutoPilot build process.
• OneDrive for Business

Additional Knowledge

• Apple iOS
• Basic Apple InTune MDM
• Audio/Visual - Teams Embedded devices

Skills

• Ability to work under own initiative
• Ability to follow written and verbal instructions
• Ability to work to strict deadlines
• Ability to provide training to other team members, and other employees
• Ambitious and willing to work towards specialisation in corporate systems
• Excellent communication and interpersonal skills
• Good documentation skills including Visio drawings
• Previous experience in IT Infrastructure/support and fault finding
• Current valid driving license

Qualities

• Articulate, literate, presentable, customer facing and technically astute
• Self-motivated, enthusiastic and willing to learn
• Punctuality and good time keeping are essential to this role
• Team player

Training provision

• Necessary training on products and applications where required
• Bytes Software Services Ltd provide a full induction programme to assist in integration to the organisation. The individual will also be expected to attend training courses and take exams to assist with keeping up the business' vendor accreditations

ADDITIONAL INFORMATION

• Based at Bytes Software Service head office in Leatherhead. Occasional visits to other company offices may be required. Occasional out-of-hours work may be required