Estate Officer

About The Role

Are you passionate about maintaining beautiful, well-kept environments? Do you take pride in ensuring communal areas are clean, safe, and welcoming? If so, we have the perfect opportunity for you! LiveWest is looking for a dedicated and proactive Estate Officer to join our team. You will focus on cleaning communal areas and undertaking grounds maintenance as a lone worker or in pairs on our schemes across the Exeter and surrounding area.

Key Responsibilities

• Maintain Communal Areas: Ensure that stairwells, walkways, laundry areas, and communal rooms are cleaned, kept tidy, and well-maintained.
• Grounds Maintenance: Keep communal garden areas neat and well-kept using appropriate tools and equipment.
• Area Upkeep: Regularly clean and disinfect bin areas to maintain hygiene standards.
• Minor Maintenance: Perform minor repairs in communal areas and report any issues requiring specialist attention.
• Customer Interaction: Act as the first point of contact for customers, addressing their concerns and directing them to the appropriate teams.

Why Join LiveWest

At LiveWest, we believe in creating vibrant, well-maintained communities where people love to live. As an Estate Officer, you will play a crucial role in achieving this vision. We offer a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our residents. Join us and be part of a team that values dedication, quality, and community spirit.

Apply today and help us keep our estates beautiful and welcoming for all!

This role is being offered on a full time, permanent basis working 37 hours per week. This is a field based role covering Exeter and the surrounding area.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.

About The Candidate

To be successful in your application for the role of Estate Supervisor, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Ability to carry out cleaning, grounds maintenance and caretaking duties to a high standard.
• Confident with simple IT such as MS Office, and willing to learn and use repairs reporting systems and other necessary IT packages.
• Ability to work with minimal supervision.
• Ability to make decisions confidently in order to resolve issues and deliver excellent customer service.
• Applies a practical approach to problem solving taking practical steps where required in order to achieve successful outcomes for estate and customers.
• Ability to handle difficult situations calmly, professionally at all times taking proactive approach to avoiding confrontation.
• Demonstrable practical skills either in a work or home environment.
• Full, valid UK manual driving licence.
• Desirable: Previous experience of Estate Caretaking/Maintenance. A qualification and/or experience in Amenity Horticulture

Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.

Our Reward and Benefits

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.