Estate Manager

Lead from the front. Keep our estates clean, safe and welcoming - and help build stronger communities every day.

Lead from the front. Keep our estates clean, safe and welcoming - and help build stronger communities every day.

As an Estate Manager at RBKC, you'll be right at the heart of local communities - making sure every corner is cared for, every issue is followed up, and every member of your team is equipped and supported to do their best work.

Working Style:

You'll be based in the Borough for 5 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives.

What you'll be doing:

This is a hands-on, people-first role. You'll be based on-site five days a week, leading a team of up to 12 estate staff and making sure everything runs smoothly - from cleaning schedules and health and safety checks to managing supplies and responding to resident concerns.

Each day, you'll carry out inspections, record standards and make sure estates are safe, clean and welcoming. You'll provide clear direction, practical training and real-time feedback to your team, helping them work safely and deliver high standards. You'll also manage performance, sickness absence and leave to ensure your patch always has the right cover.

You'll take the lead on resolving local issues - whether it's responding to complaints, tackling anti-social behaviour, or working with colleagues in repairs, housing, pest control or environmental services. You'll attend resident meetings (including one evening a month on average), listen to feedback, and follow through on what needs to be done.

In addition to managing day-to-day operations, you'll take ownership of a specialist area - such as staff training, pest control or supply management - contributing to the wider success of the estate services team. You'll also keep accurate records, write reports and use digital tools to monitor and improve service delivery.

For further details, please review the Job Description and Person Specification

What you'll bring

You're an experienced line manager who knows how to get the best out of a team - setting expectations, offering support, and leading by example.

You've got strong customer service instincts and a calm, confident approach to problem-solving. Whether you're talking to a resident, handling a complaint, or dealing with an emergency, you know how to communicate clearly and take appropriate action.

You understand the importance of health and safety - from cleaning standards to hazard prevention - and you're able to spot risks, follow procedures and train others to do the same. You're organised, responsive and reliable, with solid IT skills and the ability to produce clear written reports.

Above all, you care - about people, about places, and about doing things properly. You understand that what might seem like a small issue can make a big difference to someone's home.

Why join us

At RBKC, we're all in - investing in our people, our communities and our future.

You'll be part of a frontline team that's trusted, valued and supported. You'll get the training you need to succeed, plus opportunities to develop specialist skills in areas like pest control or team development. We're proud of the work our estate teams do - and we'll back you to keep making things better.

This is a role where you can take real ownership, grow your leadership skills, and make a visible difference to the lives of residents across the borough.

About us

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

As an Estate Manager, you'll show what "we're all in" really means - getting stuck in, solving problems, and building lasting relationships with residents and colleagues alike. You'll be part of a team that cares about the details and works hard to create safe, welcoming environments every single day.

Interview Details
Interviews will be held on week commencing 1st September 2025 in person.

Ready to join us?

We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you.
Please apply online explaining how you meet the requirements set out in the person specification and job description.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.