Estate Agency Director

Overview

Location: Must reside within the designated Divisional Location (Cardiff)

Accountable to: Chapter Managing Director

Responsible for: A defined multi-function Division of the Spicerhaart Network

Main Purpose of the role:

Responsible for the implementation and delivery of the Division's strategic operating plans including sales performance within the income, profit and market share across Estate Agency and Legal Services with oversight and contribution to the Financial Services and New Homes operation.

Role scope: The role is accountable for the Division's strategic execution, performance management, compliance and people development across the Division.

Responsibilities

• Listings and Market share driven through a culture of canvassing and prospecting; embeds, owns and actively evidences the Company principles for Canvassing, Prospecting and Market Share to optimise 'Divisional' business opportunities.
• Drives and creates a partnership culture throughout the 'Division'.
• Operates and supports partnership working across all business streams within the 'Division' to maximise operational efficiency.
• Contributes to and supports the CMD in devising the Divisional strategy that ensures profitable growth and continuous improvement, with a focus on relevant KPIs and growth of Market Share within the defined territory.
• Builds and develops a highly effective Divisional Management Team whilst embedding the core behaviours, values and principles of the Company.
• Ensures that the Divisional objectives and standards of performance are understood and owned by the Divisional Management Team and all employees.
• Defines and delivers minimum standards across the Division and ensures adherence to the Spicerhaart Way.
• Creates and drives a culture of coaching that leads to a high performance culture (best in class ethos).
• Leads and motivates the Divisional business at all times.
• Works collaboratively with the wider business to ensure that the Divisional strategy for recruitment, retention, training, coaching and development aligns with divisional goals.
• Effectively implements Company and Business Policy within the Division.
• Represents the Division as the face of the Division both internally and externally.
• Ensures implementation of and compliance with divisional operational planning and financial control systems.
• Regularly monitors divisional operating and financial results against plans and budgets, with a view to improving profitability.
• With the agreement of the CMD, takes remedial action where necessary.
• Accountable for legal and commercial compliance throughout the Division's business.
• Supports the CMD in creating a culture of innovation.
• Across the Division, creates universal knowledge and understanding and commits to HR process adoption including recruitment and selection, training and development, activity and performance management and employee relations.
• Takes personal accountability for staff retention, intervening personally where appropriate to reduce regrets from leavers.
• Engages in local marketing initiatives.
• Establishes and owns internal audit and compliance processes.
• Ensures Health and Safety of all colleagues and that reporting is carried out in compliance with legislation and company policies and procedures.
• Takes responsibility for the Brand's reputation in public forums and B2B, with Review platforms playing a key role.
• Forms part of and contributes to the Chapter Board as a Senior Member of the chapter team.

Role Specific Competencies

• People Management; ability to lead and motivate a workforce, to undertake high level and detailed management 1:1s and reviews with a focus on performance and development of individual reports
• Strategic Management; provides clear direction and purpose
• Effectively contributes to, communicates and drives Change; gains buy-in at the earliest opportunity
• Personal Impact; evidences knowledge and competence daily
• Uses Influencing Strategies
• Understands and predicts market trends across Divisional business streams
• Marketing experience; understands and responds to Divisional requirements
• Champions the basics; canvassing, prospecting, social media, video, FLINK, 5 star reviews, door knocking, OMOM
• Assess, appraise, evaluate; challenge the status quo
• Moves the business forward; builds & sustains Long Term Performance & Capacity
• Embeds a culture of self-belief and confidence
• Understands the business and is able to operate in a multi-faceted One Team Divisional operation

Core Behaviors

• Identifies and implements initiatives to improve the Division for the longer term
• Creates a sense of shared vision and excitement for change across the Division
• Creates a collaborative culture across the Division
• Works with key decision makers and influencers within the Division and the wider business to build coalitions for mutual benefit
• Acts as a long term mentor and coach within the Division
• Creates a sense of professional pride and inspires others to do their best
• Works effectively with other Divisional Partners to ensure best practice throughout the Chapter
• Places an active focus on career planning, Leadership development and succession planning to enable business continuity within the Division and broader Chapter where relevant
• Leads and Coaches as the go-to style of communication, fostering a coaching culture within the business
• A concise understanding of how to situationally lead individuals of varying tenure and experience, identifying the style to use for each member
• A role model of remote working and remote leadership, demonstrating experience of leading remote geographical leaders
• Able to train, present and motivate on their feet, over Zoom and through other multimedia interventions

Essentials

• A successful proven history in leadership and management of large geographically spread teams
• Evidence of success of leading through leaders
• Proven professional presentational skills to large groups of a varied audience
• Analytical skills that evidence ability to process large volumes of data and produce reports based on analysis

The finer details

We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need:

• Full UK Driving Licence
• Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
• Evidence of your right to work in the UK
• Proof of Address
• Right To Work
• National Insurance
• Driver Licence Check

Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and the differences that make each person who they are. Spicerhaart is proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be.

To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.

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