ESS7108Y - Business Customer Service Advisor

ESS7108Y - Business Customer Service Advisor

HOURS: 37.5 hours per week 08.00 - 17.00 Mondy to Friday

START DATE: Immediate

PERMANENT

INDHS

Nailsworth Office:

Vacancy - Business and Customer Service Advisor

About the role

Our client is a growing B2B energy supplier, providing power and gas solutions to industrial and commercial customers across the UK. They are looking for a motivated Billing and Customer Service Advisor to join the team. This role would suit someone with strong attention to detail, good communication skills and a willingness to learn. Experience in the energy industry would be helpful, but it is not essential.

Key responsibilities

• Manage and resolve internal and external customer queries within agreed timescales.
• Maintain customer data within the main billing system.
• Contact customers by phone, email and letter where required.
• Review bills and create rebills where needed to support accurate billing.
• Manage electronic billing activity.
• Work with internal teams, including Industry Operations, Customer Payments and Customer Care, to resolve issues.
• Maintain the change of tenancy process.
• Ensure billing procedures are followed and remain compliant.
• Identify billing exception trends and elevate them where required.
• Take responsibility for timely resolution of complaints raised to the Billing team.
• Work in line with billing and call performance KPIs.
• Support other day-to-day activities across Marble Power when needed.

About you Essential skills and experience

• Strong attention to detail and a commitment to accuracy.
• Confident communication skills, both verbal and written.
• Experience working in an office, customer service, billing or administration environment.
• Good organisational skills and the ability to manage a varied workload.
• Ability to work under pressure.
• Ability to work well as part of a team and independently.
• Good IT skills.

Desirable skills and experience

• Previous experience in the energy industry, utilities, billing or a regulated environment.
• Experience using customer management, billing or finance systems.
• Enthusiasm for a varied role in a growing business.
• Ability to adapt to a changing environment.

Summary

LOCATION: Gloucester, Gloucestershire.

HOURS: 37.5 hours per week 08.00 - 17.00 Mondy to Friday

START DATE: Immediate

SALARY: £25,000pa - £28,000pa

PERMANENT

INDHS

Nailsworth Office:

E:

Vacancy - Business and Customer Service Advisor

About the role

Our client is a growing B2B energy supplier, providing power and gas solutions to industrial and commercial customers across the UK. They are looking for a motivated Billing and Customer Service Advisor to join the team. This role would suit someone with strong attention to detail, good communication skills and a willingness to learn. Experience in the energy industry would be helpful, but it is not essential.

Key responsibilities

• Manage and resolve internal and external customer queries within agreed timescales.
• Maintain customer data within the main billing system.
• Contact customers by phone, email and letter where required.
• Review bills and create rebills where needed to support accurate billing.
• Manage electronic billing activity.
• Work with internal teams, including Industry Operations, Customer Payments and Customer Care, to resolve issues.
• Maintain the change of tenancy process.
• Ensure billing procedures are followed and remain compliant.
• Identify billing exception trends and elevate them where required.
• Take responsibility for timely resolution of complaints raised to the Billing team.
• Work in line with billing and call performance KPIs.
• Support other day-to-day activities across Marble Power when needed.

About you Essential skills and experience

• Strong attention to detail and a commitment to accuracy.
• Confident communication skills, both verbal and written.
• Experience working in an office, customer service, billing or administration environment.
• Good organisational skills and the ability to manage a varied workload.
• Ability to work under pressure.
• Ability to work well as part of a team and independently.
• Good IT skills.

Desirable skills and experience

• Previous experience in the energy industry, utilities, billing or a regulated environment.
• Experience using customer management, billing or finance systems.
• Enthusiasm for a varied role in a growing business.
• Ability to adapt to a changing environment.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Company: ESS Employment Ltd Salary: £25,000 to £28,000 a year Hours: Full-time Location: Gloucester Working pattern: On-site Job type: Permanent Posting date: 27 Aug 2026 Closing date: 20 Sept 2026