Enterprise Onsite Support Operations (Enterprise) On-Site

Join our Team as aEnterprise Onsite Support!

Location: London (EC2M 6XB)

Salary: £30,000-£35,000 per annum (DOE)

Hours:Monday-Friday (Onsite) 9:00-17:30

About the role:

Are you passionate about providing exceptional customer service and fostering long-term client relationships?

We are seeking a customer focussed individual to join our team. In this role, you will be the primary point of contact for our valued client based at their site in London, ensuring their needs are met and their expectations are exceeded.

You will manage and nurture the client account, offering seamless support and facilitating effective communication between clients and our internal teams. Your proactive approach will drive customer satisfaction and retention, contributing significantly to our organisation's success.

What makes you a great fit:

• Proven experience in customer service or account management roles
• Strong interpersonal and communication skills
• Ability to build and maintain positive client relationships
• Self-motivated and able to work independently
• Excellent problem-solving skills and attention to detail
• Committed to personal and professional development
• A team player with a customer-focused mindset
• High level of organisational skills with the ability to manage multiple accounts effectively

Key responsibilities:

• Managing tickets through various systems for day-to-day network requests
• Placing orders and linking to client systems
• Managing and maintaining customer relationships alongside the Client Director
• Serving as the first point of contact for IT support for telecom issues within the organisation
• Installing, configuring, and maintaining software and hardware components
• Proactive process management ensuring customer queries are promptly addressed
• Monitoring and meeting service level targets
• Handling all mobile connections, including onboarding/offboarding
• Acting as the escalation point and inspiring customer confidence
• Maintaining and updating technical documentation, including creating reports for senior staff

• Holidays: 25 days + bank holidays and buy/sell options
• Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
• EV Scheme: Lease a brand-new electric car
• Lifestyle: 9% combined pension contribution and 4x salary life assurance
• Rewards: Quarterly and annual employee awards, discounts on tech
• Socials: All-expenses-paid company events
• Development: In-House Training Academy
• Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.