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Enterprise Incident & Escalation Lead
Posted 6 days 2 hours ago by GitLab Inc.
Permanent
Full Time
Other
Not Specified, United Kingdom
Job Description
GitLab Inc. in the United Kingdom seeks an Incident & Escalation Lead for enterprise customers to own complex escalations end-to-end and uphold customer trust during critical events.
You will coordinate Engineering, Support, Product, Customer Success, and Sales to drive resolution and accountability. In this role you will craft customer-facing plans, guide executive conversations, and lead post-incident reviews.
GitLab Inc.
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