Enterprise Customer Success Manager - London London

Enterprise Customer Success Manager - London

London

The role

• Reporting to the Customer Success Team Lead - you are energetic, driven, and care deeply about the success of our customers
• As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users
• You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
• You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
• Ideal for an individual who wants to expand their career with a fast-growing software company

About you

• Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
• Experience in managing a Book of Business along with KPIs
• A track record in managing risk, forecasting, and identifying growth opportunities
• Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
• Successfully onboarding new clients and building key relationships in the first critical months and beyond
• Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
• Light video editing using the Synthesia platform
• Retention and growth of our enterprise clients
• Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
• You are based in London

At Synthesia we expect everyone to

• Put the Customer First
• Own it & Go Direct
• Make the Journey Fun

You can read more about this in this public Notion page

The good stuff

In addition to being a part of a great team, working in a fun and innovative environment, we offer

• A competitive salary + stock options in our fast-growing Series D start-up.
• Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
• 25 days of annual leave + public holidays in the country where you are based.
• Cycle to work scheme (London).
• Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)
• Pension contribution/salary sacrifice.
• Work from home set up.
• A huge opportunity for career growth as you'll help shape a market-defining product.

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