Enterprise CSM: Scale Adoption & Drive Executive Impact

incident.io is seeking an Enterprise CSM to take our most complex accounts from first team to org-wide standard: scaling adoption, embedding best practice, and maturing operational maturity to deliver value for years, not just at renewal.

You'll own onboarding for net-new enterprise customers, build strategic relationships with senior stakeholders, tackle challenges to ensure retention, and identify expansions by aligning our offerings with customer goals.