Enhanced Care Home Support Service Triage Nurse

Enhanced Care Home Support Service Triage Nurse

The closing date is 31 March 2026

We are seeking a dynamic, highly motivated individual to become part of our Enhanced Home Care Support Team. The band 6 triage role is an integral part of the team and will work closely with the nursing and residential home staff when they are requiring advice, many of whom are frail, elderly with long term conditions and complex health needs.

Main duties of the job

• RGN/RN Adult Diploma or Degree on the NMC Register
• Ability to work as a team player
• The post holder will support the team to undertake triage of the patients directly from care homes, office advice, support, triage as per Manchester triage, signpost to a variety of services as required
• The post holder will support in the proactive management of patients, liaising with the named ECHSS nurse for that home to enable management plans and advance care planning to be in place
• Knowledge of relevant NICE guidelines in relation to clinical practice
• The post holder will work under the direction of the clinical lead for the service and will be responsible for the assessment of patient need
• The post holder will play a part in the mentoring of pre and postregistration students
• Effective communication and interpersonal skills
• IT competent
• Flexible approach
• Motivated and able to motivate others
• Committed to lifelong learning and professional development

About us

Flexible working will be considered for all roles.

Unfortunately, we do not hold a sponsor licence for working Visas.

At Bridgewater, our PEOPLE values shape how we deliver our NHS services in your local community.

They help us deliver our mission to improve local health and promote wellbeing in the communities we serve.

After all, values are about people and they were created in partnership with our staff to reflect what they felt was important to them.

Here at Bridgewater our shared values flow through the organisation.

P - Person-centred - We are passionate about individual needs and promote independence in the healthcare we provide.

E - Empowered - We empower our people and encourage new ideas to deliver and create improvements in community care.

O - Open and Honest - We behave in a way that develops relationships based on trust, openness, honesty and respect.

P - Professional - We support our people, so everyone has the right skills and training to deliver outstanding patient care.

L - Locally Lead - We are always learning about our communities and show great pride in being a local provider of health and care.

E - Efficient - We use our resources wisely to provide sustainable and value for money healthcare for our patients.

Job responsibilities

Bridgewater Community Healthcare NHS Foundation Trust and Warrington and Halton Teaching Hospitals NHS Foundation Trust plan to integrate and form a new organisation on the 1st April 2026. As such, if your start date is on or after 1st April 2026, you will be employed by the newly formed organisation. Should you join Bridgewater prior to this date, your employment will automatically transfer into the new organisation. We are confident that this transition will provide new opportunities and a continued commitment to excellence in patient care.

Clinical responsibilities

• Provide high quality triage assessment of all contacts to the triage service. Identify life threatening symptoms and act appropriately.
• Provide self care advice and management of presenting symptoms.
• Manage patients in relation to their symptoms and clinical history, via care pathways.
• Identify treatments as required.
• Maintain excellent communications with all team members including care home staff and other Allied Health Care Professionals, assuring the development of the MDT for the Enhanced care Home Support Service.
• Refer to appropriate services dependent on patient need, to ensure care provided in a timely manner.

Professional responsibilities

• Practice within the guidelines of NMC and Bridgewater Community Healthcare Trust.
• Maintain confidentiality of all patients identifiable information and contacts.
• Maintain clinical knowledge and competence using best practice, evidence based guidelines and supervision.
• Have a clear understanding of the legal issues and professional accountability related to telephone consultation and advanced practice roles.
• Maintain skills and competencies in use of the patient call management system.
• Inform manager of any professional concerns.
• Report significant events according to policy.

Management responsibilities

• Effectively manage the triage and coordination session for the service, planning, prioritising and coordinating the workload across all aspects of the service.
• Work in partnership with other clinicians on duty to maintain effective communication about workload, case mix and outcomes.
• Liaise with colleagues at other locations to utilise resources effectively and efficiently.
• Promote a safe and effective service at all times.
• Support other staff as necessary.
• Monitor workload, to ensure accredited standards are met throughout the session.
• Adhere to policy and procedures.
• Support and contribute to the future development of the service.

Education and training responsibilities

• Create and maintain an appropriate learning environment to meet the educational needs of all team members.
• Provide perceptorship, mentorship and clinical supervision to staff as required.
• Be responsible for own professional development, and be actively involved in Trust activities.
• Maintain a personal development plan.
• Attend mandatory training as required by the Trust.
• Participate in staff meetings.

Person Specification Experience

• Previous NHS and community experience
• Evidence of working in Community Nursing.
• Primary Care Experience
• Accident and Emergency Nursing

Skills and Knowledge

• Knowledge of working in Community Care
• Broad range of extended clinical skills
• Supervisory experience
• Able to work autonomously and without supervision
• Able to perform comprehensive telephone triage and implement appropriate care pathway
• Ability to develop interpersonal relationships with colleagues across health and social setting
• Verbal and written skills

Job specific requirements

• Ability to travel around Bridgewater area freely

Sponsorship

• Do you have the right to stay and work in the UK without sponsorship (share codes will be checked if applicable).

Qualifications

• Current NMC Registration
• Evidence of recent CPD
• Degree or masters level qualification

Relationships

• If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Bridgewater Community Healthcare NHS Foundation Trust