Engineering project manager

About Our Client

Are you an experienced leader with a strong background in the Fire Safety industry? We're looking for a dynamic Field Service Manager to join our team in Whyteleafe, Surrey. This is an exciting opportunity to lead a team of six.

Job Description

1. Plan and schedule work with a minimum of 3 months in advance, based on efficient and productive working to meet Preventive Maintenance (PM) schedules for customers in the regional area.
2. Respond to emergency call outs and unscheduled work as they arise, allocating work in the most efficient and cost-effective way while meeting customer Service Level Agreements (SLAs).
3. Plan and schedule the out-of-hours on-call rota to ensure SLAs are met for all customers.
4. Organise return calls, quotes, resources, parts, and logistics to ensure remedial work is completed within SLA timescales specific to each customer.
5. Ensure each work order is closed and available for invoicing.
6. Create new service plans on Logtek, once instructed by the sales team, and inform the Field Service team.
7. Foster a positive team spirit, motivate team members to deliver high standards of work, and celebrate successes.
8. Analyze productivity, scheduling, and financial reports through Logtek and Navision, with support from the Branch Manager, to develop action plans that drive high service standards.
9. Review team performance against Key Performance Indicators and objectives.
10. Identify training and development needs of the team and ensure the required training is planned and reviewed.

The Successful Applicant

A successful Engineering Project Manager should have:

1. Previous experience in fire safety or related fields such as security or fire doors.
2. Strong leadership and team management abilities.
3. Excellent problem-solving and decision-making skills.
4. In-depth knowledge of regulations.
5. Strong communication and relationship-building skills.
6. A results-driven approach with a focus on client satisfaction.
7. Experience working on the tools is an advantage.

What's on Offer

1. Salary: £46,700
2. 25 days holiday plus bank holidays.
3. Sick pay: 3 days full pay, increasing to 3 weeks full pay after 2 years of service (discretionary for management).
4. NEST Pension
5. 2x Annual salary group life assurance with AIG
6. EAP - 24/7 GP access, second medical opinion, mental health support, online health checks, nutritionist programme, fitness programme, and bereavement support.
7. Yellownest - below-school-age childcare salary sacrifice scheme.
8. Health Cash Back plan
9. Cycle to work scheme
10. Tech scheme