Engineering Manager

To work with, promote and ensure compliance within the business unit with the Health, Safety and Environmental policies and procedures, aligned with business H&S team. Ensure all statutory, mandatory, and routine planned maintenance inspections are completed in accordance with the annual maintenance programme and in accordance with the KPI's. Ensure company standard operational procedures are always implemented and adhered to within your business unit. Business acumen, working closely with Account Management to ensure contract margins are maximised whilst delivering customer SLA's Supporting Account managers with customer visits and meetings. Take the lead for Engineering for client Accounts Technical support to clusters Support clusters on engineering recruitment, TNA(training Needs Analysis) & skills development Establish and maintain the consistent operational performance in line with KPIs and service levels to ensure customer satisfaction and contract measures are met within the region. Ensure Quality assurance procedures are adhered to and any new policies, procedures and change processes agreed are implemented to improve operational performance in a timely manner. Pro-actively manage H&S, through ensuring we provide a safe working environment, engendering & maintaining a safety driven culture, ensuring all legislative & company policies, processes and procedures are adhered to. Own and manage the P&L for their Region to achieve or exceed the agreed financial targets for operational performance, training and development, H&S, revenue, and expenses Ensuring that Incident, Operational and Financial Management Reports are submitted in the agreed format, on a timely basis and in line with the reporting dates and Contract requirements. Accountable for ensuring all appropriate audits are undertaken by your team on a regular basis and feedback is acted upon promptly and effective. Oversee and ensure that engineers Toolbox Talks to a high standard are completed, to include operational procedures and contract information. General support and best practice advice concerning any contract and engineering issues particularly during tender/bids. Ensure technical support and infrastructure is always maintained appropriately to preserve effective and efficient performance levels. Lead, develop and coach your Engineering team to deliver customer excellence to the contracts they support in their region / cluster Responding to escalations to support the client through to complete resolution, ensuring you and your team take ownership. Take ownership for resolving queries and completing the actions required to ensure that all customers receive the highest quality of service Proactively audit customer sites and Technicians within the region- undefined Team Performance To ensure that the team are fully equipped to complete their tasks through regular 1:1's, training, coaching and development activities To monitor the daily performance of the team, providing timely feedback and acting on poor performance where necessary To ensure that each team member has regular coaching sessions with their line manager to enhance their current skillset and increase performance capability Responsible for identifying trends in performance and placing the appropriate measures in place to increase performance in a timely manner including Performance Improvement Plans once all other avenues have been exhausted. Responsible for ensuring that your teams are aware of call statistics, KPI's and any other relevant targets and visuals to aid them in despatching their duties including contract performance within your area. Responsible for ensuring that your teams' knowledge on process, procedures, business, and contract awareness is at the required level to enable them to dispatch their duties to the highest quality standards that as a minimum meet KPIs Leadership - role model Integral Values & Behaviours Provide robust people and team management principles, such as effective leadership, motivation techniques, performance management, quality principles, and development initiatives to ensure that the team meets and exceeds targets and expectations To operate within contractually set service level agreements, policies, procedures, and targets Take ownership for own performance, receiving feedback positively, taking action where required and identify and apply opportunities to develop and improve skills. Responsible for all HR process and procedures ensuring that they are followed to the letter in a timely manner within set parameters. Ensuring that you always act as a role model and conduct yourself with professionalism regardless of the situation Expected to work as part of the wider team and collaborate with your peers to cover activities for other teams when your peers are unavailable. Essential Qualifications & Experience: Experience in leading a multi-functional Engineering delivery team - minimum 2 years' experience A formal Hard FM qualification, NEBOSH or IOSH Managing Safely Certified Proven track record of managing performance to set of KPIs Knowledge of logistical and operational planning Proven people management skills; motivating and leading teams to succeed in an evolving and faced pace environment Good understanding and experience of Microsoft Office software packages and general IT knowledge Sound understanding of planned / reactive maintenance requirements and our legal requirements/obligations. Demonstrate commercial understanding. Experience in using CAFM or other management systems; including scheduling systems. Good communication skills - written and verbal Ability to deliver on targets and objectives Ability to stay calm in a high paced environment, supporting other to also do so Self-motivated and enthusiastic Collaborative approach to problem-solvingIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. 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