Engineering Coordinator

Engineering Coordinator
Belfast

About Us

We are a close-knit team of dedicated people passionate about creating world-class coffee experiences, providing great customer service, and having fun along the way. We're proud to be sourcing coffee from some of the world's greatest coffee producers and building ethical, sustainable, long-term relationships with coffee farming communities committed to quality coffee production.

We take meticulous care and pride at every stage of the coffee journey - from tasting, sourcing and roasting, to supporting our customers through coffee education, training and business guidance.

We are now looking for an Engineering Coordinator to join us on a full-time, permanent basis, working 40 hours per week.

The Benefits

- Competitive Salary
- Annual company performance bonus scheme of up to 3%
- 33 days' annual holiday, including statutory days
- Medicash scheme eligibility
- Continual training and development opportunities
- Company benefits package, including pension, sick pay and life assurance

This is a fantastic opportunity for a highly organised individual with strong communication skills to join our passionate and growing team.

You'll thrive in a varied and fast-paced role at the heart of our engineering operations, where no two days are the same, and you can build valuable, practical experience.

What's more, you will receive a comprehensive and well-rounded rewards package, designed to support your wellbeing, recognise your contribution and enhance your professional development.

The Role

As an Engineering Coordinator, you will oversee the scheduling and coordination of engineering activities to ensure coffee equipment is maintained and serviced efficiently.

Specifically, you will manage daily scheduling and route planning for engineers, ensuring callouts, preventative maintenance and repairs are completed in line with service levels and customer expectations.

You will also act as a key link between customers and internal teams, coordinating installations, training and large projects, while maintaining clear communication and ensuring work is delivered on time.

Additionally, you will:

- Prioritise workshop repairs and refurbishments
- Develop and review pre-installation guides for customers
- Log and manage engineering jobs using field service systems
- Identify opportunities to promote service plans
- Produce reports to support operational performance

About You

To be considered as an Engineering Coordinator, you will need:

- Strong organisational skills
- Strong communication skills
- Good IT skills
- The ability to work both independently and as part of a team
- The ability to prioritise tasks and manage workloads effectively
- A flexible and proactive approach
- GCSEs (or equivalent) including Maths and English

Other organisations may call this role Service Coordinator, Engineering Administrator, Service Administrator, Maintenance Coordinator, or Operations Coordinator.

Webrecruit and Bailies Coffee are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to become our Engineering Coordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.