Engineer Engagement

About Us:
When you join BOXT, you join more than a trailblazing installation company. You become part ofa rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q,Tesla, and Rangers Football Club - among others. Backed by Brookfield and a part of theHomeServe group. And part of a team that works together to empower our customers' homesand lives.

BOXT offers

• A great team culture - You will work across departments to make incredible thingshappen. Then, celebrate regularly with team socials and annual parties.
• A market-leading tech platform - Our team of developers is constantly improving ouraward-winning platform to support customers and engineers.
• Employee progression - We're passionate about our products and enjoy helpingothers. We also encourage extra training to support career progression.
• Customer champions - Our unique online journey empowers our customers. Through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
• Award-winning products - We work with leading manufacturers to install high-qualityproducts, with many being Which? and Quietmark approved.
• Global investors - We're proud to be backed by Brookfield and part of the HomeServeGroup.

Job Summary:

We are seeking a detail-oriented and proactive individual to join our Engineering Engagement team. This role involves managing and onboarding key trade Engineers, essential to our core business operations. The ideal candidate will possess excellent communication skills and be comfortable engaging with engineers via phone, live chat and email to ensure all necessary documentation is collected and maintained. Past experience working in recruitment or compliance would be beneficial but not essential.

Key Responsibilities:

• Engage with Engineers who have applied to carry out work on our app, ensuring they have all the correct documentation and skills to carry out the work for which they have applied and guide them through the end-to-end onboarding process
• Working closely with the planners in all departments
• Maintain and update engineers' qualifications, certifications, and compliance documentation to ensure ongoing regulatory compliance and audit readiness
• Prioritise and manage trade recruitment in key operational areas to support business continuity and efficient service delivery.
• Engage daily with trades personnel, clearly communicating company expectations, processes, and compliance requirements to support audit readiness and operational transparency.

Skill Required:

Excellent organisational and time management skills with the ability to manage schedules and completing priorities effectively.

• Excellent written and verbal communication skills, with the ability to clearly convey information across cross-functional teams.
• Comfortable working alongside engineers and technical teams in dynamic, fast-paced environments.
• Proficient IT skills, with the ability to quickly learn and adapt to various digital tools and systems. Detail-oriented with strong analytical thinking and problem-solving capabilities.
• While prior experience in recruitment or compliance is advantageous, it is not a mandatory requirement.

Benefits:

We have a great culture at BOXT, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they've created a positive, welcoming environment for people to work and thrive within.

Your benefits include

• 30 days of annual leave (plus bank holidays)
• Free tea, coffee, fruit, and breakfast
• Modern offices
• Social events
• Ongoing training and development opportunities
• Enhanced Family Friendly Benefits
• Private medical cover
• Enhanced Company pension Scheme
• Death in service benefit

After probationary period

How to Apply:

If you'd like to join the BOXT team, then please send an email with your CV and get creative to tell us why you think you'd be a great fit for this role and our team.