Engagement Manager, Professional Services Korea

Overview

Job ID: Amazon Web Services Korea LLC

At Amazon Web Services (AWS) Professional Services, we're hiring Engagement Managers to lead internal AWS, external partner, and customer teams. Engagement Managers deliver AWS cloud products and services that enable our customers to realize their business outcomes. These professional services engagements focus on AWS solutions to help customers and partners remove constraints and accelerate their journey to AWS. AWS에서는 AWS 컨설턴트, 외부 파트너 및 고객을 리딩할 Engagement Manager를 찾고 있습니다. Engagement Manager는 고객이 비즈니스 목표를 실현할 수 있도록 AWS 클라우드를 활용한 다양한 유형의 프로젝트의 딜리버리를 리딩합니다.

Responsibilities

• DELIVERY: Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. Develop and manage project governance plans, project schedules, team goals, milestones, budgets, and define success criteria.
• Deliver hands-on project management and agile best practices across large and complex engagements.
• Lead project teams to achieve customers' business outcomes by managing issues, risks, decisions, dependencies, and action items.
• Collaborate with AWS internal stakeholders to understand customers' needs, how success is defined, and ensure we exceed expectations in delivering customer outcomes.

• COMMUNICATION: Excellent presentation, communication, and relationship-building skills across all levels of management.
• Interface with various customers and internal AWS stakeholders at senior leadership and SME levels.

• TEAMING: Proven success in working with dispersed teams and executive leadership in a complex customer environment.
• Build and maintain relationships with cross-functional team members, sponsors, executives, and other stakeholders.

This is a customer-facing role. You will be required to travel to customer locations to deliver professional services when needed.

Work Experience & Travel

A day in the life: This is a customer-facing role. You will be required to travel to customer locations to deliver professional services when needed. 고객을 대면하는 역할이며, 필요에 따라 전문적인 서비스 제공을 위하여 고객을 방문해야 할 수 있습니다.

About the team

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise includes AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

The Professional Services team at AWS assists enterprise customers as they shift to the cloud by incorporating our services into their overall architecture, working with customer teams and AWS partners to provide deep expertise in architecture, design, development, and implementation of cloud computing initiatives that drive real business outcomes. You'll accelerate product adoption while advocating for customer success.

Why AWS?

AWS values diverse experiences. If you do not meet all qualifications, we encourage you to apply. Our culture promotes inclusion, mentorship, and career growth. We strive for work-life balance and flexibility.

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

BASIC QUALIFICATIONS

• Experiences in leading and delivering enterprise-level IT engagements
• Experiences in leading multiple Agile teams concurrently and/or at scale
• 5+ years delivering customer engagements in a professional services role
• Bachelor's Degree or equivalent experience

기본 요건

• 대규모의 IT 프로젝트를 주도한 경험
• 외부 고객을 대상으로 프로젝트를 딜리버리한 경력
• 애자일 프로덕트 개발팀 리딩 경험
• 학사 학위 또는 이와 동등한 경험

PREFERRED QUALIFICATIONS

• Experience with Agile and project management toolsets (e.g. Jira, Rally, VersionOne, Taiga)
• Experience using Scaled Agile frameworks (e.g. SAFe, LeSS)
• Active cloud certifications
• Experience delivering cloud engagements
• Has presented to C-level executives and/or senior leadership teams

선호 요건

• 애자일 및 프로젝트 관리 툴 경험
• 클라우드 관련 자격증 보유
• 대규모 애자일 프레임 워크 사용 경험
• 클라우드 프로젝트 경험
• 임원진 대상 발표 경험