Engagement Advisor

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We offer a salary from £36,987 - £46,120 per annum, depending on experience

• Annual performance related bonus
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Engagement Advisor progression plan
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Bradford/ Hybrid Working (a mix of office and home working)

Work type: Permanent. 37 hours per week, Monday - Friday between the working window of 8:00am-6:00pm.

We have an exciting opportunity for an Engagement Advisor to join the People team at Yorkshire Water.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in:

You will manage our proactive and reactive engagement strategy. You will also work closely with the Communications and Brand team to support with creating, managing and evaluating current engagement activities, as well as discover future opportunities to help improve our colleagues' connection to where they work.

You will be our in-house expert and trusted advisor on engagement and work closely with the Engagement Lead to act as a coach and advisor to support senior leaders in the business to establish and grow engagement within their teams, creating resources they can use to support themselves. You will actively look outside the organisation for best practices and opportunities to improve our engagement levels.

A key part of the role will be managing, administering and communicating our Yorkshire Voice colleague engagement survey and then using the information provided to produce meaningful insights into how engaged our colleagues are. Then supporting the creation of a framework for the management of action plans across the organisation.

What skills and qualifications you will need:

• You will have proven experience of working on colleague engagement plans, from development through to measurement
• Strong stakeholder management skills
• You will be hugely passionate about people, an advocate of continuous improvement and have a good understanding of colleague engagement, motivation and morale
• An understanding of what great communications and engagement looks like experience of creating plans to support this
• Takes an outcomes-based approach to developing communications and engagement activities and experience of applying lessons learned
• Experience of developing a stakeholder focused plan that supports the goals and objectives of the business
• Previous experience in creating written communications and creative content that supports delivery of engagement plans
• Ability to analyse and assess colleague engagement data with reporting expertise to help tell key stakeholders how we're performing
• Thinking creatively to engage colleagues across the organisation with proven tools, plans and channels to help reach our colleagues in a way that works for them
• Experience of supporting colleague engagement surveys, producing analysis and developing action plans
• Lots of experience with key IT programmes (MS PowerPoint, Excel, Word etc.)
• Excellent administration, planning, coordination, and organisational skills
• Excellent verbal and written communication skills

You will also benefit from having:

• Experience with creative channels like videos, podcasts and newsletter design
• An interest in colleague well-being, development, and behaviour change

We embrace a flexible working model, where our hybrid setup typically requires an average of one day in the office per week. This could be slightly more when collaborative efforts, training or meeting deadlines demand it. For those who prefer to work on-site, our office is open Monday-Friday during working hours.

If you're an experienced Communications & Engagement professional with strong stakeholder skills and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.

Please complete the online application process and submit a covering letter and CV outlining your suitability for the role.

Recruitment Process -

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.