End User Compute Engineer (EUC) - Workplace Enablement

Role: End User Compute Engineer (EUC) - Workplace Enablement

Location: Hybrid - Liverpool, Merseyside (3 days a week on site)

Job Type: Full-time, Permanent (37.5 hours)

Salary: Competitive, based on experience + benefits + package

Security Clearance Requirements:

Please note that holding a current Security Clearance is not essential at the time of application, but eligibility is required.

This role requires the successful candidate to be eligible for Security Check (SC) clearance. To meet this requirement, applicants must:

• Have the right to work in the UK
• Have lived in the UK continuously for the past 5 years
• Not have spent more than 6 months outside the UK in total during that period
• Be willing to undergo security vetting as part of the onboarding process

About Us Come and be a part of The Investigo Group (TIG), a dynamic coalition of cutting edge tech firms specialising in Platform, Software, Data, AI and other bleeding edge technology solutions. Our innovative prowess spans the globe while proudly hailing from the United Kingdom.

The group is multi functional with a large portfolio of B2B products and services.

Our ecosystem is made up of:

Voixtel, secure communications and voice platforms for regulated and critical environments.

IIS, Providing secure internet access in both the public and private sectors. Its mission? To deliver world class secure internet capabilities enhancing productivity across diverse skillsets and organisations.

Vestigo Consulting is our training and consultancy company, tailored around specialist sector specific knowledge, and provides regular courses and CPD for our community. The Consultancy side concentrates on expert support of our customers as well as specifically assigned individual deployments.

Collaboraite is a bleeding edge company that provides our Data and AI capability. A collaborative partner for designing user centred secure data solutions to overcome operational hurdles, delivered through design thinking and agile coaching.

Diversity, Equity, and Inclusion (DEI) are at the heart of The Investigo Group (TIG). We're dedicated to creating a workplace where people from all backgrounds are not only welcome but empowered to excel. We actively seek diverse talent, promote fairness, and foster an inclusive environment where every voice matters, driving innovation and progress in our dynamic tech community.

The group provides bespoke, secure, user centric products fuelled by deep technical knowledge advanced data and analytical skills.

We proudly stand as a global leader in this space, partnering with esteemed entities that require these advanced forward thinking capabilities. These partnerships have been forged from our understanding of customer challenges, as well as our expertise in developing world leading enterprise product sets.

Join us at TIG, where innovation knows no bounds, and together, we'll shape the future of technology solutions for a safer, more efficient world.

About You You're a technically capable End User Compute / Workplace Engineer who takes pride in delivering a reliable, secure, and well run internal IT environment. You enjoy balancing hands on technical work with process, documentation, and continuous improvement, and you care deeply about the end user experience.

You're comfortable working in a structured environment where standards, patching, and compliance matter, but you're also curious and proactive, always looking for ways to improve tooling, automation, and day to day support. You're calm under pressure, confident owning issues through to resolution, and happy collaborating across multiple technology and delivery teams.

About the Role As an End User Compute Engineer - Workplace Enablement, you will be responsible for the delivery, support, and continuous improvement of internal workplace technologies. This includes Microsoft 365 services, endpoint management, patching, and secure onboarding of users and devices.

The role is based at our Liverpool HQ, UK, with a hybrid working pattern of 3 days per week on site, and reports into the Head of Platform & Service Delivery.

You'll contribute to operational stability, support security and compliance objectives, and act as a technical escalation point for complex end user compute issues. The role is hands on and operational, with opportunities to improve standards, documentation, and automation over time.

Key Objectives

• Drive delivery and operational support of Microsoft 365 services, including Exchange Online, SharePoint, Teams and Intune
• Design, build, maintain and deploy standardised endpoint images, configurations and device provisioning workflows
• Take operational responsibility for endpoint patching and update management across the internal estate, ensuring compliance targets are consistently achieved
• Act as technical escalation point for complex end user compute incidents, driving resolution through to closure
• Maintain and improve standard operating procedures, build documentation and technical knowledge articles
• Deliver secure onboarding and offboarding of users and devices, including identity and access configuration
• Collaborate closely with Wintel, Service Delivery, Platform and Security teams to resolve issues and improve service quality
• Contribute directly to governance, risk and compliance activities relating to internal IT services and endpoint security
• Drive automation, standardisation and continuous improvement initiatives across workplace technology services

Success in This Role Looks Like

• Endpoint and M365 services are stable, secure and consistently delivered
• Patch compliance targets are met or exceeded across the device estate
• Standard builds, configurations and SOPs are actively maintained and adhered to
• Complex end user compute issues are owned, prioritised and resolved effectively
• Technical documentation is accurate, current and audit ready
• Measurable improvements are delivered to internal user experience and operational efficiency

What We're Looking For A technically capable and dependable End User Compute Engineer who is comfortable operating in a hybrid, security conscious environment and enjoys improving how workplace technology is delivered and supported.

Essential Experience & Skills

• Strong hands on experience supporting Microsoft 365 (Exchange Online, SharePoint, Teams, Intune)
• Experience designing and delivering Windows Autopilot deployments and managing endpoint imaging, deployment and configuration across multiple imaging platforms
• Solid understanding of identity and access management, including Entra ID (Azure AD), Conditional Access policies, MFA and SSO
• Working knowledge of Active Directory and Group Policy in hybrid environments
• Hands on experience owning and delivering patch management, update ring configuration and endpoint compliance reporting across enterprise device estates
• Basic PowerShell scripting experience is essential, with a willingness to develop automation capability further
• Experience working in an internal IT or workplace technology environment
• Experience supporting governance or compliance frameworks
• Experience working in organisations with hybrid working models

Soft Skills & Behaviours

• Strong communicator who can work effectively with both technical and non technical stakeholders
• Process oriented with excellent attention to detail
• Calm, conscientious and adaptable under pressure
• Proactive mindset with a focus on ownership and continuous improvement
• Positive team player with a collaborative approach

Certifications At least one certification from the list below is required (or equivalent), with additional certifications considered advantageous:

• Microsoft 365 Fundamentals (MS-900)
• Endpoint Administrator Associate (MD-102)
• Azure Fundamentals (AZ-900)
• ITIL v4 Foundation or similar
• CompTIA or security related certifications

Desirable (Not Essential)

• Microsoft certifications (M365, Endpoint Manager, Azure Fundamentals)
• ITIL v4 Foundation or similar
• CompTIA or security related certifications
• Experience supporting governance or compliance frameworks
• Experience in organisations with hybrid working models

• Private Medical
• Inclusive Culture: Enjoy an inclusive culture and environment.
• Holiday: Generous holiday allowance.
• Learning: Access to continuous learning and development opportunities.
• Bonus Potential: Bonus potential based on performance and business related factors.
• Discounts: Discounts on a wide range of products and services.
• Pension: Pension scheme contributions.
• EV Car Scheme
• Hybrid Working Policy
• More Benefits: Explore additional benefits on our career site.

How to Apply Please note that the talent acquisition team is managing this vacancy directly and we do not require agency support.

Candidates who are successful will be required to undergo relevant security checks.

Our Process Our talent acquisition team will be in touch if you're successful, the team will arrange a short screening call (max 30 minutes) to learn more about you . click apply for full job details