Employment Support Officer - (Bournemouth)

Employment Support Officer - Bournemouth

This role provides practical advice, encouragement, and guidance to help participants overcome barriers to employment and achieve realistic, sustainable job goals. You will manage your own caseload, acting as coach and mentor, building positive relationships to motivate and challenge individuals to secure lasting employment.

Key Responsibilities

• Meet and exceed agreed performance targets (KPIs).
• Manage a caseload of customers using tailored strategies to help overcome barriers to employment.
• Deliver a positive onboarding experience, ensuring strong engagement with the programme.
• Meet required customer service standards.
• Complete assessments to understand each customer's circumstances, goals, and aspirations.
• Provide basic self employment guidance where appropriate and refer to internal specialists.
• Deliver tailored job search, CV, and interview support to match customers to suitable roles.
• Proactively engage employers through digital channels (email, LinkedIn, Facebook, etc.) and market suitable customers directly to employers.
• Build and maintain effective relationships with key stakeholders to maximise opportunities.
• Contribute to continuous improvement and champion best practice.
• Work flexibly to meet service needs, including travel and occasional overnight stays.
• Promote and comply with safeguarding and Prevent requirements.
• Follow company policies at all times, including safeguarding, EDI, quality, health & safety, and IT.
• Undertake any other reasonable duties appropriate to the role.

Skills and Experience

• Basic understanding of self employment pathways.
• Fully IT literate, with experience using Microsoft Office applications.
• Experience working effectively in a target driven environment.
• Proven ability to deliver services in line with contractual and quality standards.
• Understanding of the employability and recruitment sectors.
• Experience providing information, advice, and guidance (IAG) to individuals.
• A full, valid driving licence.

Location and Hours

Location: Office based in Bournemouth. Hours: 37 hours a week. Monday-Thursday 8:30 am-5 pm; Friday 8:30 am-4:30 pm.

Closing Date

11 May 2026

Salary & Benefits

Salary: £26,500 to £29,545 per annum (dependent on experience).

• 25 days annual leave plus bank holidays and a birthday day off (option to buy additional days).
• 2 volunteer days.
• Pension - 5% employee, 5% employer.
• Healthcare cash plan, including 3 salary life assurance.
• Annual pay review.
• Refer a friend scheme.
• Free access to BenefitHub - online portal with discounts, cycle to work scheme and additional voluntary benefits.

Equal Opportunities Statement

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.