Employment & Customer Training Team Leader

Organisation Stockport Homes Group Job Description

Permanent, Full-time (37 hours per week)

Are you passionate about helping people into work, training, and education? Do you have the leadership skills to inspire a team and deliver outstanding results? If so, we'd love to hear from you!

At SHG, we're looking for an Employment & Customer Training Team Leader to manage and guide our Employment & Customer Training Team, ensuring customers receive high-quality support to progress into employment, training, education, and work placements.

In this pivotal role, you'll cultivate a collaborative, multi-disciplinary approach to tackling unemployment, promoting social inclusion, and building strong relationships with key internal and external stakeholders. You'll ensure our services are integrated with local and regional employment, training, and education frameworks, delivering consistent quality and impact.

What you'll do:

• Lead and motivate a team of Employment Officers and specialists to achieve performance targets.
• Lead and manage the Customer Training service, driving engagement, attendance and learning outcomes for customers.
• Drive a culture of excellence, ensuring customer experience is at the heart of everything we do.
• Monitor service delivery, manage risks, and produce performance reports.
• Build and maintain partnerships with local and regional employment, training, and education providers.
• Use customer feedback to continuously improve services.

About you:

• Experienced in managing and developing frontline teams.
• Skilled in performance management and delivering contract outcomes.
• Excellent interpersonal and communication skills, both written and verbal.
• Highly organised, solution-focused, and confident in prioritising complex workloads.
• Knowledge of the benefits system, local labour market, and safeguarding practices.
• IT literate with proficiency in Microsoft Office and case management systems.

What we offer:

• Pension: Access to Social Housing Pension Scheme (SHPS).
• Annual Leave: 26days, rising to 28days after 5 years' service.
• Health Cash Plan: Claim back everyday healthcare costs.
• Retail Discounts: Savings on food and shopping.
• Flexible Working: Hybrid options for a healthy work-life balance.

The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We'realways looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Skylightterms and conditions.

We understand that if youdon'tmeet every requirement, you may be hesitant to apply but westill want to hear from you and encourage you to submitan applicationdetailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on .

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing Date: 25th January 2026

Interview Date: 3rd February 2026

Employment & Customer Training Team Leader

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