Emergency Response Coordinator

Job Description

We have an excellent opportunity for an Emergency Response Coordinator to join our global operations team. In this fast paced, shift based role, you'll be responsible for coordinating responses to critical incidents and acting as the key point of contact during real time emergencies. You will have the chance to manage cases, collaborate with multi agency teams, and ensure seamless communication during global incidents.

Salary: £30,000 starting with annual £2,500 increases

Position: Emergency Response Coordinator

Hours: 6 on / 6 off (3 days, 3 nights - 12 hour shifts)

Setting: Global Assistance (Medical, Travel, Security etc)

Location: Farringdon, London

Responsibilities

• Serve as the first point of contact for global emergency incidents (medical, security, travel)
• Coordinate responses to urgent cases across multiple international agencies and service providers
• Monitor global events, identifying potential risks and emerging threats
• Manage and document cases, ensuring accuracy and compliance with operational standards
• Liaise with internal teams and third party providers to ensure efficient case management
• Support escalation and decision making during critical incidents
• Contribute to the planning and execution of responses to major events

Qualifications

• Experience in operations, control room, or emergency response environments, with a focus on global coordination
• Strong communication skills, with the ability to remain calm under pressure and make informed decisions
• Excellent organisational skills, with attention to detail and the ability to manage multiple priorities during shifts
• Ability to work autonomously in a high pressure, fast paced environment
• Ideal medical registration of HCPC

Benefits

• £30,000 starting salary, with £2,500 annual increases
• 24 days annual leave
• Pension scheme and private healthcare
• Structured shift pattern with extended time off between shifts
• Exposure to global operations across real time incidents
• Opportunity to grow and develop within a tight knit, supportive team
• Clear career progression within a global operational environment