Emergency Duty Team

# Emergency Duty Team Job Introduction We are recruiting for Out of Hours Staff to join our Emergency Duty Team based in Norwich. Unfortunately, we are currently unable to accept applications from individuals requiring Out of Country sponsorship. The role involves answering emergency telephone calls from service users, their family members, Care Managers, and our Care Workers, supporting them with their queries.Previous care experience would be ideal, as the nature of the role and the calls you will handle require a strong understanding of care settings. Shift Patterns & Working Hours (Including every weekend): Friday: 5:00pm - 11:00pm Saturday: 6:00am - 3:00pm and 3:00pm - 11:00pm Sunday: 6:00am - 3:00pm and 3:00pm - 11:00pm Pay rate: £13.00 per hour A driving licence isn't required, but successful candidates must be able to get to the branch reliably for their shifts.Other duties include: Ensuring all calls, incidents, and sickness are documented and reported/escalated if required. Logging all incoming calls and documenting actions taken. Assigning care to care workers on our electronic care planning system. Adding medication to the service users' electronic MAR charts and ensuring changes to their planned care are updated in real time on the electronic care planning system. Dealing with out-of-hours GP, ambulances, local authorities, and safeguarding when required.Full induction training is provided to successful candidates.Further details about the role will be discussed at the interview. Interested? Please apply now! WHY CHOOSE HALES? Training and Development Whether you're new to care or experienced, we offer paid comprehensive training to develop your skills, with ongoing support and coaching to give you the confidence to deliver outstanding care services. Rewards and Perks From the FREE Blue Light Card, early access to your pay with Hastee, up to £517 Refer a Friend bonus through Care Friends, Hales Heroes Monthly Draw, to the annual Hales Care Awards, we ensure our teams feel valued and proud to be part of the Hales family. Additional Benefits Cycle scheme and Car Salary scheme FREE Employee Assistance Programme Health and Financial Well-being Support Online Zumba Fitness Programme Pension scheme Subsidised Life & Personal Accident Insurance Funded eye tests & discounts for glasses Access to a host of discounts and cashback opportunities. Career Advancement Opportunities for personal and professional growth, including qualifications and apprenticeships. ABOUT US Since 1999, Hales Home Care, a division of the Hales Group, has been committed to delivering person-centred care to vulnerable people in the community.We value our staff and provide them with the tools and support needed for success.Please note the role is subject to an enhanced DBS check and reference verification. Due to a high volume of applications, if you do not hear from us within 14 days, please consider your application as unsuccessful for this role.