Emergency Department Reception Supervisor

University Hospitals Coventry and Warwickshire NHS Trust

Overview

Emergency Department Reception Supervisor position in the Emergency Department at UHCW. The closing date is 24 March 2026.

We are looking to recruit a receptionist supervisor to work with the emergency department at UHCW. The successful candidate will need to be available to work over the 7 days a week, days, evenings, nights and weekends; shifts will be set on a 4 week rolling rota. If you wish to apply but have limitations in working patterns, please document this in the supporting statement.

This role is critical to the smooth operation of our admin functions and is responsible for the training and development of 30+ reception staff. The successful candidate will have the opportunity to learn and develop their leadership and management skills as well as develop the processes and practice within the team.

If you are looking for a new challenge, are an excellent communicator and are keen to develop and grow within UHCW please get in touch to discuss more around this role.

Please be advised that sponsorship is not eligible for this post.

Closing Date: Closing date will be extended only as indicated; the advert may close early if sufficient applications are received. Please apply for this job as soon as you can, if interested.

Main duties of the job

• Book patients into the emergency department and make follow up outpatients appointments where required.
• Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate.
• Communicate with staff, patients and/or external organisations using appropriate methods.
• Maintain both mutual and electronic filing systems and databases, as required by the department and trust policies, ensuring all documents are accurately and appropriately archived.
• Maintain an efficient and comprehensive administrative service, including photocopying, completing PDRs, and providing support to the Reception and other team members as requested.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities

• Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems will include ESR, Excel and TEAMS.
• Assist with training new team members in Trust operational systems and department procedures.
• Responsible for overseeing stationery ordering and other equipment whilst monitoring and maintaining stock levels.
• Prioritise daily tasks to achieve timescales set.
• Provide appropriate cover in the absence of other members of the team.
• Ensuring relevant information is captured for overseas/private patients.
• Responsible for the NHS 111 referral inbox. Ensuring the inbox is monitored regularly throughout the day.
• Creating external referrals for NHS 111 referrals.
• To ensure that any requested changes to clinics are administered in a timely and efficient manner.
• For further details of the role please see the attached job description.

Person Specification Qualifications

• See supporting documents

Experience

• See supporting documents
• See supporting documents

Knowledge

• See supporting documents

Skills

• See supporting documents

Commitment to Trust Values and Behaviours

• See supporting documents

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

University Hospitals Coventry and Warwickshire